Customer Success Specialist at DepositFix

Posted on: 03/24/2021

Location: (REMOTE)

contract

Original Source

Tags: javascript hubspot

We're a small SaaS company doing big things. DepositFix helps non-profits, startups and online educators receive payments through HubSpot ([here's a short explainer video](https://vimeo.com/519550702)). Our company is the exact opposite of a corporate work environment - small team (5 people), lots of flexibility and many opportunities to make an impact that matters. This role is ideal for a tech generalist who enjoys helping others - be it via email or Zoom, pre-sale or post-sale. It's also a great opportunity to develop a broad range of skills and transition into a manager role down the line. The salary for this position is $15-$20/hour depending on candidate experience. **Requirements:** * Native or near-native English speaker * Excellent writing and presentation skills * Ability to figure things out on your own * Familiarity with CRMs and payment processors * Availability in the US time zone (9am-5pm PST) **Very nice to have:** * Hands-on experience with HubSpot and Stripe * Basic understanding of CSS and JavaScript * Prior experience working remotely for a SaaS company **Responsibilities:** * Owning the sales and support experience * Onboarding new clients and helping existing ones * Engaging with customers through email and phone/video calls * Replicating bugs and clearly outlining issues to our development team * Writing help articles and documenting processes * Running webinars and workshops * Contributing to product planning sessions * Working with sales, support and product analytics