Technical Consultant – Customer Success at TigeraPosted on: 06/24/2021
Location: Canada (REMOTE)
Tags: containers kubernetes
#### Description Tigera is the industry leader in Kubernetes security and observability, and is also the inventor and maintainer of open-source Calico. We help organizations of all sizes in various industries to secure, observe, and troubleshoot cloud-native applications in Kubernetes environments. Our newest offering, Calico Cloud, is a next-generation, Kubernetes-native cloud service that extends the declarative nature of Kubernetes to specify "security and observability as code," which ensures consistent enforcement of security policies and compliance, and provides observability and troubleshooting across multi-cluster, multi-cloud, and hybrid deployments. Our software powers over a million Kubernetes nodes across 166 countries, and all of the major public cloud providers use it for their own managed Kubernetes services. Tigera's solutions are used by some of the world's leading companies, including HanseMerkur, Merck, Mindbody, RealPage, L3Harris, Discover, AT&T, and ServiceNow. As our team grows, we are looking for colleagues who not only share our passion for this work and growing our company, but who will also strengthen our company values and help ensure that Tigera remains a great place to work. At our core, our focus is on our customers, who are the heroes of our story; on aiming high and staying nimble in how we get there; on continuous learning to drive our success; and on respecting, collaborating, and supporting each other on a daily basis. ### About Your Role To help our customers succeed, we are growing our world-class customer success team and are looking for technical rock stars with a passion for designing, deploying, and supporting technical solutions based on cutting-edge technology. In your role as a Technical Consultant, you will engage with users early in their adoption cycle to educate and train them on new technology. You will consult with customers on the design and rollout of their container platform. You will provide thought leadership and guide customers and partners toward implementation of best practices and provide technical assistance during steady state operations. And you will have a unique opportunity to learn, develop, and grow your Kubernetes skills from the best technical experts that you can find! ### You Will * Ensure the success of your assigned customers' deployments—enable them to maximize the value they get from their relationship with Tigera * Develop and deliver technical training on the latest container technology * Lead solution design workshops for developing innovative solutions * Provide customers with consulting services using your expertise in devops, kubernetes and security * Help customers overcome challenging technical issues and increase adoption of cutting-edge technology * Develop tools that help us better support and implement solutions for our customers * Build a multimedia repository of technical content for our customers to help accelerate learning and self-enablement * Influence the direction of our product by working closely with the product management and engineering teams to incorporate the needs of our customers into the product roadmap * Engage with the local community through venues like meetups (attending, hosting, and presenting) and conferences * Become a trusted technical resource and advocate for your customers ### You Have * Solid hands-on technical skills and knowledge—you will be able to check off most (if not all) the following: + Linux fundamentals and system administration + IP networking + Network and systems security/SecOps + Containers and kubernetes + Cloud infrastructure management + Automation * Analytical and process-oriented mindset * Demonstrated desire for continuous learning and improvement * Enthusiastic and creative problem solver, with the ability to inspire others * Experience working with developers to provision streamlined CI/CD pipelines * Experience creating technical content (videos, blogs, knowledge base articles) * Excellent verbal and written communication and presentation skills * Experience in an early-stage startup environment (preferred) * Willingness to travel as required (total travel <25%; when safe to do so) * Bachelor's degree in computer science, computer engineering, information technology, or related field ### Why Join Us With offices in San Francisco, San Jose, Vancouver (Canada), Cork (Ireland), and London (England), we have a thriving team of diverse individuals from all over the world. We believe in a collaborative, flexible work environment based on respect for, and commitment from, every employee. We also offer a competitive compensation package along with full health, vision, and dental benefits. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration, and teamwork, make Tigera an awesome place to work.