Customer Advocate (Remote in PST) at Follow Up Boss

Posted on: 11/03/2021

Location: (REMOTE)

Glassdoor: 4.0 / 5 | Original Source

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We’re looking for a Product Support Experts to join our customer advocacy team! **Who Is Follow Up Boss** * We’re a simple, communication and sales CRM for real estate teams (and we use our own product) * We’re a bootstrapped, profitable company started back in April of 2011 * We’re a remote company with a mostly US-based team * We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews **Why Work Here?** * We’re a young, ambitious company who only answers to our customers * Opportunity to have a big impact on our growth and your career * No red tape or pointless meetings * Starting salary $60,000, health/dental/vision insurance, 20 days paid holiday, and other great perks (fitness, coffee, etc)! **This Role Is For You If…** * You always go out of your way to support customers; no problem is too hard to solve * You are known for your positive outlook; you are a glass half full type of person who is known for turning challenges into opportunities * You would describe yourself as patient, empathetic and having a good sense of humor * You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long * Superb written and verbal skills (with a professional yet fun demeanor). * You consider yourself tech savvy and efficient with SaaS applications **Your qualifications:** * Self motivated and proactive mindset. * Remote work experience is considered an asset. * Based in PST time zone with a quiet home office with fast internet. * Prior experience in a customer-facing role (Support, Success, Account Management, or Sales). **Your responsibilities will include:** * Answering incoming phone calls from customers to offer support * Answering support tickets to help customers and free trials (we use Zendesk) * On-boarding and setting up new accounts and winning them over from the get-go. * Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn. * Advocating customers’ requests and needs across the entire company (we use Basecamp) * Educating about newly released features and functionality. * Contributing to our Help Center (help.followupboss.com) **30 Day Targets:** * Learn the Follow Up Boss software & product offerings to be effective in the position * Complete all position specific on-boarding tasks, setup, and initial training * Virtually meet all Follow Up Boss employees **60 Day Targets:** * Actively work in the ticket queue on a daily basis * Answer incoming calls and complete 10 training calls **90 Day Targets:** * Meet or exceed KPI expectations * Contribute at least 3 documents to the Help Center * Contribute at least 1 product pitch **KPI’s:** Average Calls per Day Average Tickets Per Day (conversations) If this sounds like a great fit we would love to hear from you. **Why Follow up Boss?**❤️ [This is us](https://followupboss-1.wistia.com/medias/s5nobr10pw) 🏝 Work remotely: Live and work wherever you like! 💰 Competitive salary: Our career framework pays in the top 10% no matter where you live. 👩🏾‍⚕️ Insurance: Company paid health, dental & vision insurance for all of our team members and their families. 🍼 Family leave: generous family leave - fully paid! 💻 Home office setup: Get a Macbook Pro + $1000 to set up your home office. 👩🏻‍🏫 Personal development stipend: $1000 per year to focus on bettering yourself. 🤑 401(k): With 6% company match! ✈️ Retreats: Join us for company get-togethers every year! ☕️ Co-working stipend: Get some extra cash for a co-working space or a coffee shop work. 📚 Free books and Kindle: Get a free Kindle and all the free books - digital and audio - you like, anytime. 💪 Gym: Monthly stipend to keep you active and feeling good. ☕️ Money each month to spend on caffeine. **Apply for the job**If you’re thinking: “This is totally me!” then be sure to apply below. To ensure that you’ve read the entire job description, please sneak the word BOSS before your time zone [ex. BOSS located in PST] in your first question response. We can’t wait to meet you!