Customer Operations Intern (m/w/d) // wajve at wajvePosted on: 09/01/2021
Location: Berlin, Germany (ON-SITE)
Along with **wajve** we want to enable Gen Z to make excellent financial decisions in seconds and become the most preferred financial company in Europe. To achieve this, we have currently raised more than 5 million in seed funding from EQT Ventures, 468 Capital as well as top-tier business angels. 💸 In order to make this vision a reality and continue to support our customers through their next financial challenges, we are looking to expand our team in the upcoming months and are therefore looking for a new member to join our team. 💪 Tasks * You will support our customer team with all topics that arise in daily business operations * You will communicate with our customers via various channels such as chat or e-mail * You check the documents required by the customers for financing purposes * You will collect customer feedback and prepare it for our product team so that we can constantly develop our platform further * You will create product and process descriptions so that our customers can inform themselves Requirements * You have a customer-oriented way of thinking and enjoy supporting customers with their challenges * You are motivated and want to make your own impact in our team quickly * You can identify problems quickly, empathize with customers and always think in a problem-solving way * You are well organized and able to set up new processes or question existing ones * You speak fluent German, very good English and enjoy communicating with people Benefits 💸 Attractive salary as well as the option of a full-time role afterwards 📈 Steep learning curve every day with daily sync and weekly feedback 📣 Learn to be pragmatic, make quick decision and take own responsibility ⏱️ Flexible working hours and the option of remote work 🏡 Beautiful office with garden in Berlin Charlottenburg 🎉 Drinks and fruit flat rate as well as regular team events Do you want to become part of our first-class team and empower young people to make excellent financial decisions even without prior knowledge? Then you absolutely have to send us your application **immediately**. 🚀 **Notice:** We value equal opportunity, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, health condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, and encourage all people equally to apply to work for us. We celebrate diversity and are committed to creating an inclusive environment for all employees, as we believe diverse teams are more successful in the long term.