Implementation Engineer (French/Arabic – speaking) // adjust at Adjust

Posted on: 07/20/2021

Location: Berlin, Germany (ON-SITE)

full time

Crunchbase | Glassdoor: 4.0 / 5 | Original Source

Tags: sql

*Adjust is a global app marketing analytics platform committed to ensuring the highest privacy and performance standards. Adjust's solutions include measurement, fraud prevention, cybersecurity, and automation tools. The company's mission is to make mobile marketing simpler, smarter and more secure for the more than 50,000 apps working with Adjust.* **Your role:** As an **Implementation Engineer** based in Berlin (HQ), you will be responsible for driving the implementation of our Adjust products for all newly-signed clients until the client is fully onboarded. In the client lifecycle, the Implementation team will operate from the end of Closing until the end of Onboarding. **Your responsibilities:** * Be the Technical Lead and Point of Contact for our clients during their onboarding on the Adjust product * Identify the Implementation scope and enable Adjust’s leverage to maximize ROI * Procure and document customer business requirements to help develop detailed onboarding and/or integration plans * Drive the implementation process with all relevant stakeholders for each step for both the client and Adjust * Coordinate with our Sales, Engineering, Product, Partnerships, Integrations and Technical Account Management teams to ensure full delivery of the agreed implementation * Support and train clients on Adjust products * Build client relationships with all relevant stakeholders to ensure implementation success * Keeping up to date and have a thorough understanding of the Adjust products * Willingness to travel and work on-site for longer periods of time **What you bring:** * Experience in implementing SaaS products * Understanding of onboarding processes/workflow in SaaS products * Experience in dealing directly with customers,, ability to discover client needs, understand the use cases, and proactively suggest solutions to meet clients’ requirements * A logical thinker who is highly numerate and analytical and can balance several workstreams simultaneously * An ability to break down complex topics in simple terms to ensure client understanding * Basic understanding of coding and programming * A grasp of basic data analysis techniques * Proficiency in Excel, and command-line tools like Grep and SQL * Excellent communication skills in English and French & Arabic to work with our clients in those languages, any additional language is a plus * Understanding of mobile marketing space or experience in app development, coding or programming is a strong plus **What’s in it for you:** * Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space * International, diverse teams with a strong focus on transparency, feedback and fun * Education budget for ongoing professional development & continuous learning * A three-week onboarding program like no other, where you’ll learn the ins-and-outs of our product (remotely and after the pandemic again onsite in our Berlin HQ) * Flexible, family-friendly work schedule and vacation policy * Childcare program, paid parental leave * Free language classes * Additional private health insurance * Company Pension Plan with 20% employer contribution * Mental health support with qualified therapists * WFH program with remote online events (workouts, coffee chats, team events, games, etc.) * Relocation and visa assistance More details about our company culture and perks can be found on our career page. or have a sneak peek of our office in Berlin. **Interested? Let's Talk!**