SaaS Customer Success (UK/Ireland/Mainland Europe/Africa) at Skedda

Posted on: 09/15/2021

Location: (REMOTE)

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**We’re on the lookout for a friendly, enthusiastic tech-minded individual that enjoys interacting with customers.** We’re an Australian-based SaaS company with team members distributed across the globe. In recent times, we’ve seen a big increase in interest for our space scheduling platform. So much so that it’s becoming quite tricky to help out our stream of worldwide fans! As we’re a relatively small team (currently 21), you’re primed to make a big impact! **Your day-to-day will involve:** * Answering email/chat questions from prospective and existing customers * Helping customers find solution to their unique scheduling scenarios * Providing customers with product demos via video link * Collecting and reporting feedback to assist with product development decisions **For this role, we need you to:** * Demonstrate outstanding written and verbal communication in English * Have a friendly, engaging and professional manner * Be generally interested in technology/SaaS products * Have some experience in customer/client interaction * Enjoy working in a remote team * Be situated in The UK, Ireland, Mainland Europe or Africa **About Us:** Skedda is a cloud-based space scheduling solution. The product uses smart automation to assist with the management of bookable ‘space’. Skedda has widespread application but is mostly used to enable self-service bookings for desks, meeting rooms, studios and sport facilities. We are 100% bootstrapped, profitable and growing fast! We, the founders, continue to build and run the product day-to-date. We have built a team of friendly, enthusiastic high-performers and would love you to join our growing remote team!