Artist & Label Relations Executive [Italian and French Speaking] // iMusician at iMusician

Posted on: 10/14/2021

Location: Berlin, Germany (ON-SITE)

full time

Original Source

Tags: qa

**Who are we?** iMusician was founded with a rebellious spirit and a lofty goal: Tear down the walls erected by the music industry that keep independent artists and labels locked out. We believe that music shouldn’t just be a hobby; musicians deserve to be paid. We truly believe that everyone should have equal access to the marketplace -- and we’ve already fought for this to happen. That’s why we strive to make it easy for you to sell, manage, protect, and monetize your music. When you become more financially sustainable, you make more music. It’s as simple as that. **What do we do?** We distribute music from independent artists and labels to hundreds of music platforms like iTunes, Spotify, Amazon, Deezer or Beatport, we then collect royalties and neighboring rights from collecting societies. Our Berlin office is the hub for our Global Marketing and QA & Customer Support teams, working with our international team in Zurich, we are growing rapidly. **What are we looking for?** For our Berlin office, we are looking for an Italian-speaking Artist and Label Relations Executive (80 - 100 %). You will work with our international team in Kreuzberg. If you have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you! **The responsibilities include, amongst other things:** * Act as the first point of contact for new and existing customers * Answer inquiries by using our CRM tool * Create and update our email templates * Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team * Ensure that quality metrics are met and maintain a high level of customer satisfaction * Translation of website content & marketing messages **Requirements:** * Native Italian speaker with excellent written skills * Fluent in English to a business level, additional languages skills in French are desired * Strong communication skills and comfortable working in a remote environment * Patient problem solver with a desire to understand and help customers, even the toughest ones! * Organised, easy going, team-player and eager to learn * Experience with writing content in the specified languages is desired * Prior experience with customer service is desired * Based in Berlin with a German work permit * Experience in sales and/or marketing is a plus * Knowledge and network in the music business is a big plus **Why work for us?** * Highly motivated, international team of music lovers and marketing professionals * High degree of autonomy, with a coaching approach from management * Regular, scheduled feedback * Flexible working times and the option to work from home in Berlin, as well as to work abroad for one month per year and take unpaid leave on top of your regular holidays * Centrally located, modern office in the beautiful “Bergmannkiez” (Kreuzberg) * Regular Team Events and lunches, as well as Friday Beers * Monthly pay bonus for achieving company revenue targets