App Setup Specialist at Uscreen

Posted on: 11/11/2021

Location: (REMOTE)

Original Source

Tags: android hyper

We have been a 100% remote-first company since 2014. Our headquarters are in Washington DC. **πŸŽ₯ What are we doing at Uscreen?** Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business. We are revolutionizing the way that video-based entrepreneurs & creators monetize their content. Uscreen has grown from 30 to 100+ employees over the last year β€” with the best yet to come! Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 10,000+ video creators build, market, and sell their content with Uscreen β€” and they generate hundreds-of-millions of dollars in revenue doing it. **πŸš€ What you’ll do** * Set up mobile and TV software applications for our premium clients * Balance your workload between technical requirements and customer-facing activities (note: this is not a developer/programmer role) * Maintain a meticulous, methodical app-setup process while working across multiple customers and app projects * Verify app requirements and speak to clients directly to ensure all assets are corrected/received as required to launch apps * Generate the apps (automated build – no coding skills required) * Prepare and β€˜push’ the apps in each platform (e.g. Apple, Android, Amazon, Roku) to be accepted by the app stores per their standard app store requirements * Support the customer and overall app experience (troubleshooting, app status, customer education) **πŸ”₯ Do you have what it takes?** * 2+ years of customer service and/or technical support experience * Proficiency in English (both written and spoken) * Experience in SaaS or other software related fields * A functional workstation & quiet working space * Able to gracefully handle challenging customer interactions * Able to overlap a minimum of five (5) hours with our Washington DC-based team. (9am-5pm Eastern Time). We strongly prefer someone located in the following time zones: UTC – 3, UTC – 4, UTC – 5, UTC – 6, UTC – 7, UTC – 8. **βœ”οΈAre you interested in applying?** * Click the β€œApply” button and fill out the short form * We review the applications and email candidates who qualify for the second round * The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions * After we review the submissions, we will organize a Zoom interview with the successful candidates