PART-TIME MULTILINGUAL CUSTOMER AGENT (WORKING FROM HOME) at Sukhi

Posted on: 10/08/2021

Location: (REMOTE)

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PART-TIME MULTILINGUAL CUSTOMER SERVICE AGENT (WORKING FROM HOME) Here's your chance to join a young and dynamic social enterprise! We sell hand-crafted, impeccably made rugs online. Our rugs are made in Nepal, India, Morocco, and Turkey and sold to customers worldwide. We are not only passionate about beautiful handmade rugs, but also about providing fair employment opportunities to the artisans who make our rugs. ABOUT THE JOB You'll be responsible for running Sukhi´s customer service. You’ll help our (potential) customers by answering their questions and fulfilling their requests. Expect tickets in at least 10 different languages, as we have customers from around the world. With the help of Google Translate, you’ll be able to communicate in all these languages. The job is part-time (around 24 hours per week), and you are free to work from wherever you want. We prefer someone that can work mornings and some hours on the weekend - EU time. RESPONSIBILITIES Overall: take charge of everything customer support-related within Sukhi. Ensuring customers are happy to shop with us again and recommend us to their friends and family. And convincing potential customers to order our handmade rugs. Specifically: • Provide high-quality, personalized, customer service through Zendesk tickets, Zendesk Chat, and Zendesk talk with fast response times • Answer questions from, and give advice to, customers and potential customers (for example, about the status of their order, color and size options, prices, quality, materials, delivery, etc.) • Send out review and payment requests and follow up with failed orders • Send track & trace information to customers when their rugs have been shipped • Managing changes, delays, refunds, damages, cancellations, etc. • Checking and booking shipments with Packlink, Aramex, etc. • Ad-hoc projects related to the above things Please note that, as Sukhi is a start-up, your responsibilities will likely change and grow over time. And we invite you to actively think with us about how we can improve our ways of working. QUALIFICATIONS AND REQUIREMENTS • At least 3 years of customer service experience • Skilled in working with Zendesk and MS Excel • A passion for customer service, interior design, and fair trade • Fluent in at least 2 European languages (German is a plus) • Excellent verbal and written communication skills • Ability to work independently in a remote setting with limited supervision • Self-motivated with solid organizational, creative problem solving, decision-making, and time management skills • Strong punctuality and attention to detail • Access to a computer with high-speed internet PERKS • Remote working • Flexible working hours • Part-time (around 24 hours per week) • for 3 to 4 months • 850 USD per month