AutoFile Manager - Filing Operations at TaxJar

Posted on: 09/30/2021

Location: (REMOTE)

Crunchbase | Glassdoor: 4.0 / 5 | Original Source


[TaxJar]( is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. **Our core values** * We know that we're better together * We are always learning and growing * We shape our own destiny * We build relationships that matter TaxJar’s remote-only team of 200+ people is growing quickly. We have two immediate openings on the Filing Resolutions Team for those who want to help us make e-commerce easier for everyone. As an AutoFile Manager on the Filing Operations team, you will coach a high-performing group of AutoFile Specialists while working with leadership to continue to plan for, strategize and shape the team for the future. **Responsibilities:** * Manage Filing Operations team of core filers and oversee the current filing queues for assigned region of states * Support career development and provide timely feedback to team by conducting regular 1:1s, completing performance reviews and handling compensation/hiring * Coordinate/delegate cross team efforts to account for all aspects relating to changes in filing processes * Stay up-to-date with operational as well as State Department of Revenue changes impacting sales and use tax return filing * Serve as the point of contact for Filing Operations for cross team conversations * Act as a liaison with the Enablement AutoFile Trainers for onboarding/training and the Special Ops leadership for current filing issues * Maintain high level team vision and be responsible for setting and exceeding performance-based, financial-based and AutoFile product-based goals * Contribute to AutoFile strategy discussions * Schedule, plan and lead Filing Operations Team meetings * Communicate effectively with teammates in a fast-paced environment * Suggest improvements that increase the team’s efficiency and accuracy * Be willing to jump in and help the team however needed **Job Requirements:** * A minimum of 1 year leadership experience. * Experience building and leading a high-performing operations team that is focused on production, growth and efficiency * Able to prioritize team goals and adapt to changes that come up while working to meet those goals in a fast-paced environment * Highly collaborative and excel at building cross team relationships * Meticulously organized and able to follow key quality control processes * Excellent deadline and workload management skills, ability to prioritize/de-prioritize tasks as they arise * Strong verbal and written communication skills * Strong spreadsheet skills (Sheets/Excel/Numbers) * Hungry, reliable, enthusiastic, empathetic, and humble (no egos, please) **Bonus Qualifications:** * Bachelor's degree from an accredited college/university * Sales and use tax experience * Strong tax experience, accounting experience, legal experience, or customer service experience * Experience handling, reviewing, and documenting state changes * Experience with filing state returns