Customer Success Manager at SaleHoo

Posted on: 03/19/2021

Location: (REMOTE)

full time

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We have a full-time Customer Success Manager position available to transform how we help customers across Affilorama.com and SaleHoo.com. We're looking for someone to help us streamline our onboarding and offboarding processes, expanding our self-service support, and training and empowering our support team - to help customers succeed. *Our ideal candidate:* * Can come up with solutions that are win/win for us and our customers * Has experience working to (and exceeding) goals * Is filled with focus and energy! You will join our awesome staff, and a great company that's proud to be a twice-winner of the Deloitte Fast 50 Key Responsibilities ==================== * Defining key metrics around customer success (and failure) * Collaborating with our product managers on key customer flows * Enhancing our self-service offering * Optimizing how we tackle customer support * Managing our existing team of support staff and tooling Preferred Skills and Abilities ============================== * 4+ years of customer support/success experience, with 1+ in management * A background in eCommerce, marketing or the online industry * Be self-motivated and able to work towards targets with minimal supervision * Ability to coordinate and motivate a team Neat things about working with us ================================= * Work from home (or from our Christchurch office) * Relaxed, ego-free, family-friendly work culture * Weekly Friday BBQ (or sushiBQ, or ThaiBQ) * Novelty coffee mugs * An extremely comfortable chair * Tap dancing seagulls * Need a few more reasons? [Read what current and former staff have to say...](https://www.glassdoor.ca/Reviews/Doubledot-Media-Reviews-E1029356.htm?countryRedirect=true) Salary ====== $40,000 — $80,000 Location ======== 🌏 Worldwide