Customer Success Manager at SaleHoo

Posted on: 03/19/2021

Location: (REMOTE)

full time

Original Source


We have a full-time Customer Success Manager position available to transform how we help customers across and We're looking for someone to help us streamline our onboarding and offboarding processes, expanding our self-service support, and training and empowering our support team - to help customers succeed. *Our ideal candidate:* * Can come up with solutions that are win/win for us and our customers * Has experience working to (and exceeding) goals * Is filled with focus and energy! You will join our awesome staff, and a great company that's proud to be a twice-winner of the Deloitte Fast 50 Key Responsibilities ==================== * Defining key metrics around customer success (and failure) * Collaborating with our product managers on key customer flows * Enhancing our self-service offering * Optimizing how we tackle customer support * Managing our existing team of support staff and tooling Preferred Skills and Abilities ============================== * 4+ years of customer support/success experience, with 1+ in management * A background in eCommerce, marketing or the online industry * Be self-motivated and able to work towards targets with minimal supervision * Ability to coordinate and motivate a team Neat things about working with us ================================= * Work from home (or from our Christchurch office) * Relaxed, ego-free, family-friendly work culture * Weekly Friday BBQ (or sushiBQ, or ThaiBQ) * Novelty coffee mugs * An extremely comfortable chair * Tap dancing seagulls * Need a few more reasons? [Read what current and former staff have to say...]( Salary ====== $40,000 — $80,000 Location ======== 🌏 Worldwide