Junior IT Support Specialist (m/f/d) // DCMN at DCMN

Posted on: 11/05/2021

Location: Berlin, Germany (ON-SITE)

full time

Original Source

Tags: ios

**Looking for a starting point in IT support?** At DCMN you’ll have the chance to learn from our experienced IT team in a leading and growing digital marketing company using state of the art IT systems and equipment. We offer you a trusting environment, responsibilities and fun in exchange for your willingness to learn and dedication to the role. Your working hours will be flexible, and you are in charge of how you work best. **You will be working in:** English (fluency required), German skills are a plus but not a requirement **How you will make an impact:** * Provide an amazing customer support experience at all times. * Offer IT technical support and expertise to all users across DCMN, from our HQ team to our Hubs in other cities around the globe. * Handle incoming support requests in person, via Slack, via video call and via our ticketing system. * Manage hardware inventory, tracking of devices, and licenses across the company. * Onboard / offboard employees, device preparation and deployment. * Maintain meeting room and office equipment. **Skills you will need to be successful:** * Most importantly: A passion for IT and technology! * You might have recently finished a degree in computer science or a related field, or maybe you already have some experience in a comparable area or customer support role. * Excellent communication skills, empathy and passion to work in a customer-oriented role: You stay friendly no matter the situation. * You are self motivated, proactive and willing to learn something new. A “Get your hands dirty” approach will get you far. * Your goal is to solve problems and understand how things work. You are solution-oriented and resilient, and don’t give up if something doesn’t go right on the first try. * Experience with both macOS and Windows operating systems. * Understanding of basic networking principles. * Working knowledge of Office 365 and Google Workplace as well as experience diagnosing hardware and software issues would be advantageous. **Our tech stack:** * macOS, iOS (DEP through JAMF) * Windows/Windows Server * Ubiquity/Unifi * Office 365 * Google Workplace * AD/LDAP, OneLogin You can find out more about our company culture and our employee benefits on our career site: https://careers.dcmn.com/.