Customer Support Specialist (Oceania daytime) at Barilliance

Posted on: 09/20/2021

Location: (REMOTE)

Crunchbase | Original Source

Tags: php javascript

We are looking for a customer support specialist to join our team covering **AEST time zone daytime hours**. You will be in contact with our clients both via email and voice chat. This role requires a strong technical background, excellent communication skills and a mindset that understands ecommerce. **Responsibilities** * Managing the technical side of onboarding new customers * Guiding customers on how to use our product * Writing code snippets to solve one-off problems. * Troubleshooting technical issues * Evaluating customer requests for customizations * Collaborating with different departments to bring projects to completion. * **Required Qualifications** * Experience with Javascript/HTML/CSS * Excellent communication skills in English, both written and verbal * Strong analytical skills and curiosity * Attention to detail **Bonus points if:** * You have experience with PHP * You know your way around Google Analytics * You understand online marketing * You have some experience with the software engineering process. We look forward to hearing from you!