Data Processing and Technical Support Agent at xfusion

Posted on: 06/10/2021

Location: (REMOTE)

Original Source

Tags: sql python

**Essential Job Functions** * Utilize tools and methods to extract/update data from different data sources and put it into database * Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat, with some phone support on occasion. Note: 90-95% of this role is data processing vs support handling. * Perform back office tasks to complete customer concerns and requests with attention to detail and efficiency. * Collaborate and work effectively with other team members to achieve the best results for all customer-related requests. **Requirements:** **Skills & Qualifications** * 1+ years of experience in DBMS domain * Advanced Excel spreadsheet skills * Proven SQL Server 2008/2012 skills (nice to have) * Knowledge in Advanced SQL , C# and/or Python is a huge plus but not required * Bachelors/College Degree in any field; IT-related course is preferred. * Minimum of 1 year experience supporting a technical account or handling data processing. * Required experience in handling an account using chat and/or email channels. * Must have excellent writing skills in English and good speaking skills in English. * Willingness to work on shifting schedules but predominantly during US business hours.