Customer Service Representative at GovAssist, LLC

Posted on: 06/02/2022

Location: (REMOTE)


Original Source


We are looking for highly motivated people to fill the role of **Customer Service Representative**. This is not so much of a technical role but it requires advanced user PC skills, sense of urgency, customer care talent, being able to speak, write and understand English (especially from non-English speakers). Being fluent in other languages is definitely a plus. Our company is the leading global consulting company specializing in U.S. visas and immigration. We offer top-notch consulting and support services to people worldwide, who want to travel to the U.S. as tourists or are interested in obtaining their Green Card or citizenship. This job is **paid in USD** (via Payoneer). You will be working as a **contractor**. **Responsibilities** * Provide assistance to obtain the necessary travel documents (electronic travel authorization, U.S. visas). * Data entry in various platforms (gaming skills are a plus). * Provide knowledgeable answers to questions about product, pricing, and availability. * Be responsible for the customer interaction across multiple platforms (phone, chat, tickets/emails) * Use one hour of your day for learning and professional development. * Prepare and participate in team and 1:1 meetings. * Actively contribute to improving customer service processes and workflows so that they best serve the customer. * Handle special assignments when provided by the manager. **Mandatory** * Willing to commit to 8 hours work, 5 days a week (40 hours/week). * Excellent knowledge and use of English language โ€“ writing, speaking, listening. * Excellent knowledge and use of Spanish language โ€“ writing, speaking, listening.(Everyone is welcome to apply, but for the time being we are looking for people who speaks both, English ad Spanish) * Commit to having a workspace dedicated to this remote job. * Clear communication skills: ability to use positive language, persuasive writing and speaking skills, and active listening skills. * Great attitude: willingness to learn and improve. * Commit to training shift (1 - 2 weeks). After that, you will be able to select from up to 5 shifts. **Qualifications** * No previous experience required. * Great phone etiquette and excellent verbal, written, and interpersonal skills. * Showing close attention to details. * Ability to organize and prioritize work. * Ability to admit you donโ€™t have the answer. * Ability to ask for help when needed. * Ability to work independently and with the team. * Ability to thrive in a fast-paced environment. **Nice to have:** * Previous experience in a customer service role. * Experience working with ticketing systems. **Hardware Requirements** * PC Intel i5 equivalent or newer, with 16Gb or more of RAM. (you will use some resource-consuming applications). * Second monitor * Good headphones * Good internet connection: +20 MBPS ( a minimum of 10MBPS download and 10MBPS upload is mandatory ) less than 100 secs latency (necessary for calls, live chats and remote meetings). * NOTE: it's ok if you don't meet the hardware requirement at the beginning but you must comply with the requirements by the end of the training. We provide full training, up to 5 shifts to choose from, and growth opportunities. Starting hourly rate - $6/h. Number of working hours/week - 40. **How to apply** 1. Record a short video of yourself, in English, talking to us a bit about you, your hobbies, and your background experience. We want to know you! 2. Then fill the form at: