Collections Manager at R2

Posted on: 06/22/2022

Location: (REMOTE)

full time

Crunchbase | Original Source


**Who we are** At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank. R2 enables platforms in Latin America to embed financial services that SMBs can then leverage (starting with revenue-based financing and buy now pay later for business customers). We are a tight knit team coming from organizations such as Google, Nubank, Uber, McKinsey & Co., Mercado Libre, Globant, J.P. Morgan, Clip, and Ualá. We are backed by world-class investors such as Gradient Ventures (Google’s AI-focused fund), General Catalyst, Y Combinator, Femsa Ventures, PayU, among others. As a Collections Manager, you will lead our credit and collections department, ensuring that we maximize repayment rates all the while delivering world-class consumer experiences. You will build and oversee a team of hard-working collection staff members to communicate who develop and enforce repayment policies. As an early leader on the credit & collections team, you will have the chance to build a team and best-in-class policies from scratch. **What you’ll work on** * Manage & improve existing strategies for collections, including dunning notifications, and collaborate with business partners on appropriate strategies * Plan and build the collections strategy for Latin America. * Design and execute effective multi-channel communication strategies * Manage the day-to-day operations of our internal Collections process and provide monthly reporting and metrics to leadership. * Collaborate with Finance, Operations, Engineering, and Product on the evaluation and subsequent implementation of a collections system. * Coordinate with third-party collections agencies to optimize write-off capital recovery, and develop engagement strategies to improve their performance. * Establish key metrics and KPIs of the Collections Department. **Who you are** * You have more than 6 years of experience leading Collections strategies and teams. * You can execute, build from scratch and move quickly * You have experience building and growing high-performing teams * You have a strong knowledge of financial services in Latin America (particularly credit) * You have experience in negotiating & closing deals * You can think strategically but also have strong attention to detail * You are data-driven * You are excited about R2’s mission and the challenge of working in a dynamic start-up environment * You are fluent in English & Spanish * Based in Mexico or open to relocating to Mexico **To apply, please send your resume to rocio.rocha[at]