CRM Lead * // GameDuell at GameDuell

Posted on: 05/22/2021

Location: Berlin, Germany (ON-SITE)

full time

Original Source


With more than 80 million registered players across all platforms we count among the leading casual and social games providers. GameDuell was founded in 2003 and offers a broad portfolio of over 40 games shaped by our team members. Join our Marketing Growth Team and become a part of one of the biggest games companies in Berlin! As **GameDuell`s CRM Lead, you will create, and own the CRM vision and strategy for our mobile and browser games**. You will develop, manage, and carry out campaigns and programs that enrich GameDuell’s relationship with our users across mobile, web, and Facebook games. You will enjoy a close collaboration with different teams across the company to represent the voice of CRM and the customers within our organization. **Your tasks** * You lead, plan and optimize the user engagement across our mobile-app games to **leverage and implement a global mobile CRM strategy** * Manage one of our mobile-app games and **optimize the CRM lifecycle** flow across our channels - using push, IAM, inbox to drive growth by increasing the LTV of our users * **Plan, build, measure, and optimize Live-Ops campaigns**, with an analytical view on monetization * Embrace growth model processes and continuously **A/B test with a focus on conversion and retention** * You are responsible for the analysis, monitoring, and reporting of your campaigns * **Ensure an optimal performance of our CRM tool**, maintaining and improving an SDK-API data integration * You will lead and coach the CRM team and will have a significant impact on GameDuell’s business performance **What we expect** * **5+ years of work experience in CRM**, with a significant share of experience in mobile (mobile push and in-app) * You are data driven, able to **design new analysis** and convert them into **business decisions** and campaign optimizations * You have **good knowledge of CRM ecosystems** and are aware of the related tech stack * You have excellent organization and communication skills that allow you to effectively collaborate and work cross-functionally * First experience in people management is a plus * You are comfortable with an **English-speaking work environment** * A university degree in Business Administration, Marketing, Communications, or similar **What we offer** * Working with passionate, knowledgeable, and experienced people where your opinion is highly valued * **Independent** work with interesting possibilities for your **personal development** * A versatile, friendly, and **international team** that guarantees fun on the job * One of the **best working spaces in Berlin**: our well-situated office in Mitte! Includes free soft drinks and coffee, fruit, pool table, table tennis, sports courses, a sunny roof terrace, and much more! * **Flexible** working hours and mobile office possibility during Covid-19 We are an ecological and socially sustainable company and have our very own “Green Team” which implements ideas and initiatives to help protect our environment and for charity. As a games community, we take our social responsibility seriously. We are co-founders of the “Leaders for Climate Action” and have committed ourselves to becoming carbon neutral. * We pay attention to environmental friendly and resource-efficient standards when purchasing our office and food supplies * We match your charity donations * Join our “Green Team” and you can actively engage with charities and help to protect our environment by **directly taking part** in many of our green initiatives * Social responsibility begins with each of us. Our **corporate culture** is characterized by mutual trust and respect. Our open and **international team** welcomes and respects diversity **Contact us** Say "hello" to our recruiter Caro! (jobs-bsu(at) We look forward to receiving your application. Please send your application including possible start date as PDF with the subject line ‘**CRM Lead***’. * GameDuell is proud to be an equal opportunity employer that does not discriminate in its hiring practices. Any terms referring to people are valid for all genders whether male, female, or diverse.