Technical Support Engineer - L2 at Mirantis Inc.Posted on: 04/22/2022
Location: Japan (REMOTE)
Tags: openstack prometheus grafana helm saltstack elasticsearch kubernetes aws python hyper kibana ansible
**Company Description** Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud-Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and DevOps portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Liberty Mutual, PayPal, Reliance Jio, Societe Generale, Splunk, and Volkswagen. Learn more at [www.mirantis.com](http://mirantis.com). **Job Description** Mirantis is adding an **L2 Technical Support Engineer** to our team! We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis Cloud Infrastructure technologies. These technologies include Mirantis OpenStack for Kubernetes and Mirantis Cloud Platform. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Solution, Engineering, and Product Management to represent the voice of the customer. Mirantis’ Customer Success team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Cloud Infrastructure and Container technologies to build, share, and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth, the Mirantis CS team is setting its sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction. **Main Responsibilities** * Provide technical support via customer support portal, remote sessions, and email for Mirantis OpenStack Products * Troubleshoot issues in Mirantis OpenStack environments toward root-cause and resolutions * Proactively manage and utilize private cloud deployments based on Mirantis OpenStack * Work closely with the engineering team: Report product bugs, Request new features, etc. * Contribute to Knowledge Base for Mirantis Customers and the rest of the team. * Manage your workload properly to make sure all customer requests and issues are tracked and handled in a timely manner **Qualifications** * High School diploma or equivalent required, four-year college degree preferred or work history equivalent (3+ years software engineering experience) * Fluent English speaking and writing skills. * 1-2+ years of technical support or engineering or equivalent experience * Working knowledge of OpenStack * Hands-on Linux system administration and operations skills * Strong troubleshooting and debugging ability of issues * Good understanding of networking concepts and protocols * Good knowledge of virtualization solutions (libvirt, KVM, VMWare) * Ability to read and understand Python code; good shell scripting skills **The following skills and experience are preferable:** * Working knowledge of Network Function Virtualization technologies (SR-IOV, DPDK, PCI Passthrough) * Working knowledge of Software-Defined Networking (OpenVSwitch, Tungsten Fabric) * Familiarity with configuring, customizing, and extending Logging and Monitoring tools (Grafana, Prometheus, ElasticSearch, Kibana) * Experience with configuration management tools (SaltStack, Ansible, Helm) **Why are we a great team to join?** By joining Mirantis and working in the Mirantis Customer Success Team you will: * Have the opportunity to join a variety of trail-blazing events as a member of the leader in the Container and Openstack Industry. * Be empowered to show your best in your daily work with constant training, learning, and self-development. * Be able to build and expand your skill sets including but not limited to Support ,Operation ,Consulting ,SRE and Management. * Be provided with a unique development plan following individuals' preferences and choices. **What does Mirantis offer you?** * Work with an established leader in the cloud infrastructure industry. * Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies. * Be a part of cutting-edge, open-source innovation. * Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued. * Receive a competitive compensation package with strong benefits plan and stock options. We are a Leader for Container Management in G2 (#2 after AWS)!