Customer Support at modern SaaS data product company at Insycle

Posted on: 10/05/2021

Location: (REMOTE)

Crunchbase | Original Source


At Insycle, our mission is to make it easy to manage and work with data. Insycle - a modern platform to organize, cleanse, and manage CRM data - is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video:<> We’re headquartered in New York City. **DESCRIPTION** As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals. **WHAT YOU’LL DO** * Answer users' questions using chat and email. * Train users using Zoom video meetings, Loom video recordings, live webinars. * Write help articles and user documentation. * Reach out to users that are struggling and help them succeed. * Improve onboarding and learning experience. **WHAT YOU’LL NEED** * 2+ years of experience at a software product company in a similar role. * Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel. * Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video. * Ability to learn quickly and become an expert in the product. * Comfortable speaking and presenting in Zoom and video. **QUALITIES WE'RE LOOKING FOR** * Analytical skills, detail-oriented, able to help customers solve problems. * Work independently, a fast learner in an unstructured environment. * Organized, goal-oriented. * Excited to join as an early employee. * Helpful, energetic, ambitious, positive.