Client Onboarding / Customer Success Representative at Flag Theory

Posted on: 04/21/2021

Location: (REMOTE)

Original Source

Tags: kong

**About Us**Flag Theory helps business owners, investors, location independent entrepreneurs, cross-border SMEs and large multinational corporations structure their businesses and finances internationally by providing international structuring consulting, company incorporation, banking and immigration by investment solutions in a variety of jurisdictions.Visit our website [https://flagtheory.com](https://flagtheory.com/) for further information. **Job Responsibilities** * Take over closed deals from sales department and assist clients with onboarding - company incorporation and bank account opening steps * Handhold clients in correctly filling KYC forms and documentation specific to each jurisdiction or bank * Ensure fast paced and uninterrupted support to clients via email or phone as needed * Vendor communication for timely delivery of our clients’ service * Create and maintain documentation for the processes you own * Improve client response rates as well as client satisfaction with Flag Theory **Requirements / Must Have** * Previous experience in a customer success / client onboarding role 3+ years * Good understanding of KYC processes; experience working with KYC processes is a plus * Self motivated to learn new skills * Empathy * Proactiveness * Self-Starter Type * Ability to self organize based on priorities * Listen, Learn, Grow mindset * Excellent command of English - written and spoken * Ability to overlap with Hong Kong afternoon business hours as well as with European morning till early afternoon business hours * Located in Asia or Europe **Nice to Have** * Experience working with KYC processes for company incorporations and / or bank account opening (big plus) * Experience working remote * Experience working with customer support applications such as HelpScout * Fluent in other international languages such as Chinese, Russian **Benefits**Work from anywhere, on a flexible schedule, part of a fully remote teamCompensation based on experience