DevOps/SRE - Trade Surveillance Technology | Corporate Technology at JPMorgan Chase & Co.

Posted on: 06/28/2021

Location: Plano (ON-SITE)

full time

Original Source

Tags: confluence coverage sql tomcat apache python aws unix oracle angular jenkins

As a Site Reliability Engineer (SRE) you will use a hybrid of development and operate skills to collaborate across disciplines, applying software engineering principles to eliminate repeated manual effort (Toil) and create automated, saleable and reliable services. SRE team has code access and the ability and authority to use it to fix extend and scale code to keep it working and improve it.Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You will join a global team with a diverse set of perspectives and technical backgrounds who have a wide variety of technical challenges and initiatives to work on.You will be expected to both manage the day to day production environment and also drive the short and long term improvement initiatives needed to allow the role to mature. The duties and responsibilities of this role are to: * Design, code, test and deliver software to automate manual operational work (Toil) * Troubleshoot and manage incidents, communicate with technology and operations stakeholders at all levels, facilitate blameless post-mortems, identify follow-up corrective and preventative actions to ensure permanent closure of incidents * Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes, and ensuring that the operational stability requirements are built in from the start. * Respond to user issues and requests * Identify application patterns and analytics in support of better service level objectives * Design self-healing and resiliency patterns * Design automated software and product upgrades, change management, and release management solutions * Change Management - Checking adherence to manual and automated release processes * Resiliency Management - Planning, Scheduling and execution of Disaster Recovery tests, maintaining failover documentation, identifying improvements post-test * Coordination of Firm wide initiatives, e.g. Data Center moves, patching, software upgrades * Capacity and utilization monitoring * Participate in the 24x7 support coverage as needed - some weekend and Bank Holiday coverage on a rota basis will be expected * Identify areas for Service Improvement whether application, infrastructure or process, and be able to drive those improvements across multiple technology disciplines. * Data management skills - this area is dependent on many feeds from other areas of the bank and there will be a need to track, follow up, escalate late deliveries, identify data issues, and comply with the Bank's data handling requirements. * Build and foster relationships across multiple organizations within both technology and operations * Mentor and skill-share with other team members * Collaboration skills - we will be working closely with our Development, Operations, and Data Management partners * Create and maintain team Knowledge Documents (Confluence, ServiceNow) * Creation, maintenance and monitoring of SLIs, SLOs and Error Budget PolicyThis role requires a wide variety of strengths and capabilities, including: * Expertise in at least one technology stack: coding, delivering, supporting, testing, delivering, designing software * Proficiency in one or more technology domains, maybe a cross-domain expert able to solve complex and mission critical problems within a business or across the firm * Working knowledge of infrastructure components. (E.g. routers, load balancers, cloud products, container systems, compute, storage and networks) * Hands on experience in Unix, RedHat, Windows, virtual servers. * Excellent debugging and trouble shooting skills * Experienced with public and private Cloud-based technologies, especially AWS * Prior experience in SRE/DevOps, software engineering, production support or demonstrate transferrable skills. * Hands on experience in debugging and development skills in one or more of Java, Angular, Python, Unix scripting languages * Hands on experience of GIT, Bitbucket, Jenkins, Jules, AIM Continuous Delivery tools. * SPLUNK, AppDynamics, Apica, Geneos monitoring tools * KEON, Sophia security tools. * Relational (Oracle, MS SQL DB, Maria DB) and non DB technologies * Web Server support including Tomcat, Apache * Experience with infrastructure components utilized in data warehousing or big data environments. * Experience with Job Scheduling tools, especially Autosys and Control M * Excellent communication skills, both written and oral appropriately scaled for all levels of technical and business audience. * Ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus - our team and stakeholders are based across APAC, EMEA and North America.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Equal Opportunity Employer/Disability/Veterans