Customer Success Manager at FingerprintJS

Posted on: 01/07/2022

Location: (REMOTE)

Original Source

Tags: rocket redis github hyper

**FingerprintJS** empowers developers to stop online fraud at the source. **We are a 100% remote company** and a **globally distributed team** with employees spread out all over the globe. **We've recently raised $32M backed by Craft Ventures** (previously invested in Tesla, Facebook, Airbnb), Nexus VP (previously invested in Postman, Hasura) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).**We're in hyper-growth mode looking to triple our headcount for 2022.** Come join the rocket ship from anywhere in the world! We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. Some of our customers include: Coinbase, Booking.com, Yahoo, and eBay just to name a few. We have a strong open-source focus - our flagship open source project is FingerprintJS (15.2K stars on GitHub). **Team:** Customer Success**Reports to:** Director of Customer Success**Location:** remote, anywhere in North America**Start date:** as soon as possible**How to apply:** please apply directly via our Careers page: <https://boards.greenhouse.io/fingerprintjs> **The team** The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome. **Who you are** Essential: * 2-3 years experience in a Mid-Market/Enterprise SaaS Customer Success role * Experience with Zendesk and Salesforce are a huge plus * Based anywhere within North America (this role will be managing our customers located in North America) Nice to haves: * Effectively prioritizes, multitasks, and engages with customers * Effective at leading and facilitating meetings ranging from admin/owners to executive level * Strong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation and in front of an audience * Empathy, diplomacy, and poise under pressure when working through customer concerns * Put team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing **What we offer:** * **Compensation:** a competitive compensation package plus startup equity. * **Remote-first:** a 100% remote-first, asynchronous environment that respects time-zone differences. From LA to Toronto to St. Petersburg, you choose where you do your work best (you should be in UTC-8 to UTC+3)! * **Tech:** company provided Macbook for our employees (you get to keep it after 3 years). * **Culture:** small team, lean hierarchy and no politics. Ability to influence and quickly grow within the company. * **Fun:** We also do fun virtual events for our team and will be planning a team offsite soon! * **Professional development:** we want you to grow with us, so we offer a $600 yearly budget that you can spend to learn new stuff (books, conferences, subscriptions, etc.).! * **Personal development:** freedom to grow and experiment. Work on open-source projects and try new things and ideas! * Opportunity to work and connect with a world-class team from around the globe!