Sales Engineer – Italian // NinjaOne at NinjaOne

Posted on: 06/10/2022

Location: Berlin, Germany (ON-SITE)

full time

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**Job Responsibilities:** * Prepare and deliver technical presentations that explain our products or services to customers and prospects * Work closely with our sales teams to understand customer requirements and provide sales support * Guiding our customers through the implementation of the NinjaRMM solution * Working closely with our account management department * Actively participate in the design of our consulting processes * Fluency in technical troubleshooting a plus Location- Berlin, Germany **Requirements:** * Excellent oral and verbal communication skills a must * Full professional proficiency in English and Italian * Additional languages a plus. * A Bachelor's degree in Computer Science and/or equivalent work experience * At least 2 years prior experience in a customer service/support related position * Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus * Previous experience with Zendesk a plus * Able to exercise good judgment of priority based on customer impact * Adaptable to new technologies and processes * Strong interpersonal skills so as to be able to work in a team-oriented environment * Understanding of any virtualization platform, basic networking * Previous experience with RMM software helpful, but not required * A good sense of humor **About You** * You have experience in technical sales of IT products * You are self-motivated and enjoy finding solutions for customers * You excel in all forms of communication * You are able to exercise good judgment and prioritization based on the impact to the customer * You are a quick learner and adaptable to new technologies and processes * You have exceptional interpersonal and teaming skills * You have a thorough understanding of any virtualization platform and a proven track record of building and maintain relationships virtually * You are professionally proficient in Italian * You speak additional languages (preferred) * You have previous experience with RMM software (preferred) * You have experience in technical troubleshooting (preferred) * You are proficient in Windows (Windows registry, services, etc.), working knowledge of MacOS, and a general understanding of Linux distributions (preferred) * You have technical support experience (preferred) * You have previous experience with Zendesk (preferred) * You hold a bachelor's degree in Computer Science and/or have equivalent work experience * You have at least 2 years prior experience in a customer service/support related position **About Us** NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne, IT teams can automate, manage, and remediate all their tasks within one modern, intuitive platform, improving technician efficiency and user productivity. NinjaOne supports over 6,000 IT departments and managed service providers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years. Learn more about NinjaOne here: www.ninjaOne.com **What You’ll Love** * Grow personally and together with one of the fastest growing companies * Develop your skills through our renowned training platform * Receive competitive compensation * Collaborate with an amazing international workforce * Enjoy your work environment with its location in the heart of Berlin, directly at the Alexander Platz (close to all transit) * NinjaOne is an inclusive, equal opportunity employer This all sounds exciting, and your heart is already beating faster? Then please get in touch with us! We are looking forward to working with you!