Implementation Manager at WorkRamp

Posted on: 06/01/2022

Location: (REMOTE)

full time

Original Source

Tags: salesforce coverage

WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees. **🙌 Why WorkRamp?** WorkRamp is a people-driven company with the belief that businesses should not only build lasting products but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence. - Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures * #1 Top-Rated LMS by The Motley Fool - JMP Securities Hot 100 Startups: The best privately held software companies 2022 * #1 on Inc's 2021 Best Workplaces List for Startups * Fortune's Best Places to Work in the Bay Area 2021 * Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag **🚀 What’s the opportunity?** As an Implementation Manager, you will be an essential member of the Implementations Team and serve as the main point of contact for new customers throughout onboarding. You will be responsible for helping customers to learn how to leverage the WorkRamp platform by providing effective training and support so they are able to achieve their desired business outcomes. If you love working with people, building scalable programs, and are passionate about delivering the best customer experiences, we’d love to meet you! **🔧 What will I be doing?** -Oversee the entire onboarding process of a rotating portfolio of customers, from contract close through the completion of their implementation -Consult with customers on their business goals and priorities and translate them into an implementation plan that will provide initial value in a timely fashion -Project manage the implementation process working with internal and external stakeholders (clients), as needed -Create and conduct product training to educate customers to ensure that the client is getting the maximum value from the platform -Summarize and report out on implementation program status, highlighting any barriers to success and proposing mitigation strategies -Collaborate with the product team to validate product features and provide insights to help shape roadmap -Ensure all account issues are quickly resolved -Work with the Support Team to ensure new implementations are supported with adequate customer service **🙌 What skills do I need?** -2-3 years of experience in client-facing role, bonus if it’s as an Implementation Specialist or Enterprise Implementation Manager -Previous experience in enterprise SaaS -Outstanding communication and project management skills -Self-starter with an interest in building out new processes and the ability to adapt in a fast-paced startup environment -Strengths include multi-tasking, prioritization, attention to detail, and organization -Bachelor’s Degree or equivalent work experience 🏆 **Perks** * Fully Remote - Work from anywhere in the US * Unlimited PTO * Equity * Full healthcare coverage * Stipend for remote work setup * 401K * Half Day Fridays every other week * Quarterly Self Care Day & more **- This role can be based anywhere in the United States.** **- At this time, WorkRamp does not sponsor work visas**