Duty Manager Berlin // Rocycle Studios at Rocycle

Posted on: 11/24/2021

Location: Berlin, Germany (ON-SITE)

full time

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The Duty Manager is responsible for coaching, training and helping the studio team. The Duty Manager acts like a spider in the web ensuring Rocycle’s operations are ran smoothly and without any hiccups. He/she is responsible for efficient (co)scheduling, and supports the operational team when and where needed, empowering the studio team to be at their best; providing excellent service and a true Rocycle experience to all our customers. The building, services and facilities have no secrets to the Duty Manager, he/she is a jack-of-all-trades who thinks in solutions. The Duty Manager reports to the Area Manager. **What will you do?** * Day to day management of operations, sales and administration + Create a rota for the studio team every two months + Put in the instructor schedule in Zingfit on a monthly basis + Have quarterly 121’s with the runners * Ensuring our hospitality and services are of the highest standard * Form relationships with riders by having a personal talk * Assisting in training all new Studio Assistants and Runners by: + Using WorkPlaceBuddy and going over all important procedures regarding studio tasks + Training on the job; showing new team members how to perform weekly/monthly tasks * Assist Area Manager in delivering re-training sessions to current studio team + Responsible for the team to have their First Aid Response training renewed + Quarterly training sessions for the team will be hosted, responsible for attendance * Responsible to be in the know of all daily/weekly/monthly tasks at the studio and be the point of contact for team when they have questions about it on shift * Responsible for having the hygiene and cleanliness of the studio up to Rocycle standards **What’s in it for you?** * Being part of an organisation that is about to expand internationally * Being part of a team that inspires and helps people progress * A happy and healthy work environment * Free Rocycle rides * 20 holiday days (at 32 hours contract) * Pay based on experience and potential €1500 - €1750 based on 32 hours **Job requirements** * Passionate about people, communication and the Rocycle brand * German speaking and excellent written and verbal communication skills in English * Ability to learn quickly * Ability to work as part of a team and to build relationships * Ability to multitask and combine administrative tasks with hands on work in studios * Attention to detail, strong organizational and planning skills * Flexible within studio openings hours and reachable for emergencies * Puts the customer first always and has a relentless focus on the customer * Creates a team environment that is positive and productive * Understands what drives Rocycle’s success and is accountable to deliver quality results of required responsibilities