Technical Customer Support at Dover

Posted on: 04/09/2021

Location: (REMOTE)

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**The Company** Dover is building the first end-to-end recruiting orchestration platform for the world's top companies. We combine best-in-class candidate evaluation technology with bespoke process automation to help companies find and hire top talent for their open roles. Recruiting is a $50B/year industry in the US, but recruiting departments and agencies still have incredibly manual processes. Recruiters and hiring managers spend countless hours on administrative work like sourcing, scheduling, coordination, and juggling dozens of recruiting tools, so they have less time to do what they do best: pitch and close candidates. We've built a better way. Our advanced matching software identifies the perfect candidates across all recruiting channels and candidate sources, and drives the hiring process to create a seamless, white-glove experience for both companies and candidates. Dover went through Y Combinator in 2019, and today 100+ companies use our product to run a better hiring process. We've raised $3M from top VCs and are currently profitable. We're currently a remote team of 25 with a hub in San Francisco and presence in Boston, NYC, LA and DC. **The Role** Dover is looking to expand our Customer Support team. This team has a diverse background but we all love helping our customers find the perfect candidate for their open roles. As an early employee, you'll have the opportunity to grow immensely within the company. Your day to day work will involve helping to onboard new customers, and being the first touchpoint for any & all questions they may have. Obsessed with providing stellar customer service & support, you'll proactively sweep our communication channels (Slack, Email) to ensure that no ball is dropped. Our customers will know they can rely on you to be prompt, responsive, available, and friendly. Behind the scenes, our team will depend on your organization skills to keep us aligned. This is a highly collaborative role in addition to managing tasks and a high volume of customer "tickets". This role will report to our Customer Support Team Lead who reports directly to the CEO. We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have an unparalleled opportunity for ownership and growth within the company. More here: https://www.dover.com/open-roles/customer-support