Customer Success Manager (CSM) at Stacklet

Posted on: 04/24/2021

Location: (REMOTE)

Original Source

Tags: azure yaml rust gcp github python aws terraform

**ABOUT STACKLET** Stacklet is a commercial cloud governance platform that helps Global 2000 companies manage their security, operations, visibility, and cost optimization policies in the cloud. Stacklet is built with an open core model around the popular open source project Cloud Custodian. The Stacklet founders are the creative team behind Cloud Custodian. Stacklet provides best practice operations of Cloud Custodian, access to pre-built policies and, in the future, a fully hosted version of Cloud Custodian. With Stacklet, the founders are also working to “shift-left” the open source core. This introduces preventative control by giving developers the ability to evaluate both application and infrastructure code against their organization’s governance standards early in the lifecycle. Cloud Custodian is an open-source cloud security and governance project that came out of Capital One’s journey to the public cloud. Cloud Custodian is used by thousands of organizations today including power users like Intuit, Freddie Mac, FICO, Transamerica, Cox Automotive, Microsoft, Reuters, Amazon, Procter & Gamble, etc. Cloud Custodian’s community is vibrant, active and rapidly growing. It includes 280+ developers, 1300+ chat participants and has over 330K downloads per month. Cloud Custodian has a critical advantage over competing solutions in that it is Policy as Code which empowers remediation and automation. Cloud Custodian’s Policy as Code language is easy for IT and security admins to use because it is high order, YAML-based, and leverages a domain-specific language (DSL) where the domain is public cloud resource information. Cloud Custodian’s open source core is also written in Python, and so it is easily accessible for developers to use and contribute to. **WHAT WE'RE LOOKING FOR** **...** * Onboard new Stacklet customers and introduce them to our products and support processes * Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives * Assist sales in identifying growth opportunities or renewal risks * Serve as customer advocate internally and influence Stacklet products, websites, documentation, processes and people to improve customer satisfaction and retention **YOUR QUALIFICATIONS ...** * A passion for customer satisfaction * Love for open source technology, cloud infrastructure security knowledge in AWS, Azure, or GCP * Demonstrated history of closing sales, running a business, or a Services practice * Patience and ability to listen to customer needs * Good presentation skills * Superior writing and communication skills * Strong problem solving skills and organization **IT WILL BE NICE IF YOU HAVE** **...** * Prior startup experience * Extensive knowledge of cloud security * Ability to read code in one of the following languages: Python, Rust or Go * Experience in Infrastructure as Code technologies like Terraform or Cloud Formation * Experience in DevOps Tools and Processes * Experience with CRMs * Pre-sales, consulting and/or consultative selling * Previous experience in software sales * B2B sales experience **YOU’LL ENJOY WORKING WITH US BECAUSE ...** * Work from home & be part of our globally distributed team (Slack, Zoom, Github, and more) * Personal growth experience by helping to build a truly successful company * Participate in, and help to shape, a great culture * Career growth with an opportunity to earn advancement * Work with a stellar team where you can have a huge impact * Work with new technologies * Equity compensation and benefits *Stacklet believes a diverse workforce enhances our ability to deliver world class products and services. We are committed to ensuring equal employment opportunities to all qualified individuals. Qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*