Information Technology Consultant – 2 at OSU-Cascades

Posted on: 04/20/2021

Location: Bend, OR (ON-SITE)

full time

Original Source

Tags: coverage

Oregon State University – Cascades is seeking someone who is willing to learn and develop while making meaningful contributions to a growing campus in beautiful Bend, Oregon. We are looking for a full-time on-site person that would be part of a local team that is tasked with providing direct technical assistance and support for network, hardware, and software. This is a unique opportunity to learn all aspects of higher education’s technology while supporting equipment in and out of the classroom. Everyday can have a new challenge which makes this position dynamic and interesting. Duties and Responsibilities * Quickly responds to customers technical requests for assistance * Communicates regularly with customers and co-workers within a ticket tracking system * Provides general support and training for classrooms and conference rooms * Recommends suitable hardware and software needed by users * Installs, configures, supports, and troubleshoots equipment/software for users * Works closely with the surplus department for resale, disposal, or donation * Manages users and computers within Active Directory * Manages the technology device(s) replacement process * Maintains loaner fleet and checkout process * Updates and maintains the hardware inventory system * Prepares equipment purchase recommendations and cost justifications * Responsible for planning and implementing the move or relocation of equipment for users * Recommends changes and improvements to existing standards, processes, and procedures * Provides training or presentations to colleagues * Serves as a resource and mentor for student technicians and staff * Attends team meetings and provides input to decision-makers * Assists with planning, developing, and implementing projects * Writes and maintains user and technician documentation * Monday – Friday full-time, on-site position with little after hours work Minimum Education and Experience Requirements * One year of closely related work experience * Experience configuring and troubleshooting technology that is related to the position duties * One (1) year of full-time experience (or equivalent length of time in a part-time position) troubleshooting and repairing computer hardware * Experience providing technical support to customers Required Candidate Characteristics * Well-developed empathy and listening skills and can gauge customers’ technical abilities, understand customer needs, and can overcome communication barriers * Demonstrated successful professional behavior * Effective written, spoken and interpersonal communication skills * Demonstratable commitment to promoting and enhancing diversity Preferred Qualifications * Experience working in an educational/university environment * Good working knowledge of Active Directory and Exchange including creating and managing user accounts, and supporting email clients in an AD/Exchange environment * Knowledge of network fundamentals * Experience using systems management tools such as SCCM, Casper, and MDT * Experience working in a senior position or serving as a mentor Physical Requirements This position involves frequent long-term use of a computer and phone in an office environment, and walking to other locations while carrying a laptop or pushing computers on a cart. May involve driving to some customer/user office locations if appropriately trained. Who are we? Oregon State University - Cascades (OSU-Cascades) is a branch campus of Oregon State University (OSU). It is a small and personable four-year university in beautiful Central Oregon. We are the only university in Central Oregon that offers both baccalaureate and graduate programs. Our 10-acre campus is the first public university to open in Oregon in more than 50 years with plans to expand academically with new degree programs over a 10-year period. The campus is comprised of 4 OSU-Cascades’ buildings with a 5th currently in construction. There are nearly 1,400 students with 175 faculty and staff. Why work for OSU-Cascades? The people, place and community. Our business casual, team member-focused faculty and staff are known for their collaborative spirit and innovation, our students are passionate problem solvers and our alumni are leaders in the community. With the mountains of the Cascade Range and the Deschutes River nearby, there's virtually unlimited recreation year-round - everything from skiing and snowboarding to hiking, rock climbing and mountain biking to kayaking and whitewater rafting. In Bend, you'll find the eclectic mix of historic mill town, mountain resort and up and coming city. Why OSU-Cascades IT? We are the tier 2 hands-on support for all things technical on campus, dedicated to providing excellent service in support of teaching and research. Our team is small, and we work closely together to collaborate and innovate for our growing campus. You will develop close working relationships with the entire OSU-Cascades community. We respect your personal time away from work. Benefits * Medical coverage - Employer contribution toward CORE benefits (medical, vision, dental, employee basic life). Optional employee & spouse/domestic coverage. * Health Engagement Model. * Life Insurance. Optional employee & spouse/domestic partner coverage. * Disability Insurance * Long-Term care Insurance * Flexible Spending Accounts (FSAs) * Pension Plan * Voluntary retirement savings plans * Vacation Leave - Leave is accumulated based on the schedule as defined in the collective bargaining agreement. * Sick Leave - 8 hours per month * Personal Leave – 24 hours per year * 9 paid holidays and one floating holiday each year * Parental or family medical leaves * Employee Assistance Program * Reduced tuition rate - Employees appointed at .50 FTE or more per term are eligible to take up to 12 credit hours at the reduced tuition rate. Tuition is 30% of the per credit resident undergraduate tuition rate. All Oregon Public University campuses participate in this program with each campus identifying any programs that are excluded. Employees may transfer their staff fee privilege to their dependents (e.g., spouse, domestic partner, child). Only one person in the family may utilize the 12 credit hours for the term. * Orange rewards for 10% discount at all University restaurants and residence hall * Discounted rates on season athletic tickets for all sports * Free access to * Professional Development * On-campus childcare facilities available to employees & students (employee paid) * Additional information regarding benefits offered by OSU can be found at: <>. When looking at benefits, please note this position is designated as Classified. * Relocation allowance : <> OSU is an AA/EOE/Vets/Disabled