Working Student French Customer Service * // GameDuell at GameDuellPosted on: 02/06/2021
Location: Berlin, Germany (ON-SITE)
Are you looking for a job that challenges you and is fun at the same time? Do you love making people happy? Do you enjoy working in an international and friendly team? Then GameDuell is the right place for you. You will be part of one of the leading cross-platform games communities with **millions of members worldwide** and over 70 games on our website, social networks, and smartphones. We offer cultural diversity, teamwork, and a creative environment. In France, we are the market leader with our Belote app and are currently looking for a reliable and motivated Customer Service Team Member. **Apply now! We are looking for you as a reliable and motivated member of our customer service team as soon as possible!** **Your tasks** * You are the contact person for our French customers, mostly by email, through our apps, and via social media channels * You answer questions about our **games, our website and general technical requirements** * You are in contact with the product teams and contribute to keeping the satisfaction of our users and the quality of our customer service at a high level **What you offer** * **French at a native level** (ideally with good German and English skills) * You are **currently enrolled as a student** * You are **available for at least 2 semesters** or longer * Impeccable written and verbal skills * A friendly, **service-oriented** and confident approach to customers, and a positive mindset * General Internet and PC knowledge * Ideally with professional experience in customer service or prior experience dealing with visitors or guests **What we offer** * A start-up atmosphere with almost 20 years of industry experience with Germany's largest cross-platform games community * An office loft space in **Berlin-Mitte** with a sunny roof-top terrace * A dynamic, friendly, and international team. Fun at work is guaranteed * **Flexible working hours around university plans** * Regular feedback and room for personal and professional development * Team events, fresh fruit and bread, drinks, pool table, game consoles, yoga and fitness classes, table tennis table, and much more * Our service hours are Monday to Friday from 9am to 7pm in our office, but also from home remotely in the evenings from 7pm to 10pm, and weekends and holidays from 9am to 6pm. As a student* you will work from home more often * You will receive receive a weekend and public holiday surcharge * During Covid-19, team members are free to choose to work in the office or from home * Take a look behind the scenes of our Customer Support: https://inside.gameduell.com/blog/behind-the-scenes-customer-support/?ref=bsu As a games community, we take our social responsibility seriously. We are co-founders of the “Leaders for Climate Action” and have committed ourselves to becoming carbon neutral. * We match your charity donations * We are an ecological and socially sustainable company and have our very own “Green Team” which implements ideas and initiatives to help protect our environment and for charity. * We pay attention to environmental friendly and resource-efficient standards when purchasing our office and food supplies * Social responsibility begins with each of us. Our **corporate culture** is characterized by mutual trust and respect. Our **open and international team** welcomes and respects diversity **Contact us** https://inside.gameduell.com/jobs/customer-service/job-etudiant-au-service-client-francais/?ref=bsu Say "hello" to our recruiter Caro! (jobs-bsu(at)gameduell.de) We look forward to receiving your application. Please send your application including possible starting date as PDF with the subject line ‘Working Student French Customer Service *’. * GameDuell is proud to be an equal opportunity employer that does not discriminate in its hiring practices. Any terms referring to people are valid for all genders whether male, female, or diverse.