Developer Advocate at Ambassador Labs (previously Datawire)Posted on: 03/19/2021
Developers can change the world. Empowered developers can change the world faster. Ambassador Labs empowers developers to own the services they deliver. With service ownership, developers write, deploy, release, and run code all in a self-service manner, enabling them to receive immediate feedback and creating an accelerating loop of experimentation and improvement. Our customers code, test, and ship services at blistering fast rates compared to their competitors. We are looking for customer-centric technologists with a passion to help companies learn, adopt, and scale their applications with the Ambassador Labs’ product portfolio. **About You** You will facilitate customer-facing operations by acting as a front-line representative for understanding the technical and operational challenges our users face. You will focus on identifying where our Ambassador Labs technology provides a solution, presenting those solutions and supporting our users through their adoption process. You’ll also be a key representative at various conferences and events, where you present and discuss our technology to a passionate and knowledgeable community. If you have a passion for solving complex problems, enjoy working with a broad technical audience and get real satisfaction from guiding people from problem to solution, we want to talk to you! ### Primary Responsibilities + Through presentations and meetings, understand and communicate a user’s technical and business needs to both Ambassador Labs Product and Engineering teams. + Provide technical feasibility and demonstrate ease of use of Ambassador Lab’s technology to highly technical audiences. + Support and provide a great experience to users throughout their adoption process, troubleshooting, testing and validating software issues with due urgency while maintaining thorough documentation of all software solutions. + As a technical first responder, assist in diagnosis of technical issues/bugs and works with our Development group to resolve more advanced issues when necessary. + Contribute to the development of internal knowledge base and user solution portal. + Educate users on cloud-native best practices. ### Requirements + 2+ years experience in supporting highly technical software products. + Proven track record in establishing and growing relationships with users (e.g. customers). + Performed advanced troubleshooting of customer technical challenges. + Strong written and oral communication skills with proven ability to initiate and manage relationships with users of all levels. + Solutions oriented, empathetic and positive personality. + Bachelor's Degree or equivalent in Computer Science. Built for Kubernetes managed environments, our flagship product, the Ambassador Edge Stack, goes beyond traditional API Gateways and Ingress Controllers with the advanced edge features needed to support developer self-service. The ease of installation, breadth of services, and support for full-cycle development have resulted in thousands of companies adopting Ambassador Edge Stack including Microsoft, PTC, Nvidia, and Ticketmaster. Our leadership team come from the likes of Rapid7, New Relic, SmartBear and Red Hat, to name a few. Headquartered in Boston, MA, Ambassador Labs has development locations around the world including Portland, Oregon, Canada, UK, and Europe. We strongly believe that Ambassador Labs’ success is dependent on hiring a diverse team. Diversity means a broader spectrum of opinions, ways of working and approaches to solving problems; we feel it is critical to helping drive the creativity, innovation and sound decision-making our customers love us for!