Technical Support Engineer (Remote in Singapore or the Philippines) at Codelathe

Posted on: 10/12/2021

Location: (REMOTE)

Crunchbase | Original Source


CodeLathe, (an Austin, TX, USA based company) is looking for a strong Technical Support Engineer with deep technical expertise to provide technical support for our customer base around the world. Learn more about why you should come work for us: This is a remote job and will require working remotely with other team members. **Responsibilities:** * Assist customers with installation and configuration of CodeLathe's FileCloud Enterprise software on a variety of hardware including high availability Linux clusters, high speed storage systems, windows servers * Answer technical questions about software installation, deployment and usage scenarios * Work directly with customers to troubleshoot, diagnose and resolve technical issues with CodeLathe’s software * Assist Engineering teams by escalating, reproducing customer issues until a solution is reached * Add and improve technical documentation **Required Qualifications:** * Strong Experience with Linux Administration and troubleshooting is required * Knowledge of different Linux distros including Ubuntu, Red Hat is a plus * Good written and verbal communication skills * Self-starter, highly motivated and works with little or no supervision * Genuinely passionate in helping others, takes ownership and pride in their job **We Offer:** * A team of passionate, committed individuals dedicated to building a world-class product and personal growth * A competitive salary with an annual bonus * Full-time, fully remote work with flexible working hours * 25 days of paid time-off and five company-wide holidays * Reimbursement of hardware, monthly internet connection cost, and weekly lunch * Company meet-ups in places around the world (planned to resume with a trip to Singapore in 2022!) Location: Remote in Singapore or the Philippines. Job type: Full-time. If you are interested, please send your resume to Please note the job ID TSE1 in the email subject.