User Support at Spline

Posted on: 08/30/2021

Location: (REMOTE)

Crunchbase | Original Source

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At Spline ([spline.design](https://spline.design/)), we are building a design tool to create 3d content for the web. **🙌We are a small team, and we are just starting. We are looking for talented people who can help us build our culture, growth as a team, and solve technical/graphic challenges.** We are passionate about building visual tools and solving creative challenges. **What's the job?** * Talk to users over text/chat. * Have conversations with users over video calls. * Support users in need by answering questions and guiding them to the solutions. * Gather feedback from users. * Work alongside the community team and the design/dev teams to find solutions to user requests. * Identify and organize user feedback for bugs, requests, or suggestions. **Required Experience** * Experience (1+ years) with user support through text, voice. * Understanding of the creative space. * Understanding of the basics of 3d and design tools. * Understanding of how the web-based apps work and how to identify issues on technical processes.