Customer Success (Indonesia) at Peakflo

Posted on: 04/28/2022

Location: (REMOTE)

full time

Crunchbase | Original Source

Tags: fintech sql

Customer Success (Indonesia) ============================ **[Peakflo](http://peakflo.co/)** is a B2B Fintech SaaS startup part of [YCombinator W22](https://www.ycombinator.com/companies/peakflo), and was [picked by Techcrunch](https://techcrunch.com/2022/03/29/our-favorite-startups-from-ycs-winter-2022-demo-day-part-1/) as their top 10 favorites out of a cohort of 400. Experience: **3-7 years of experience in customer facing roles in a tech startup in Indonesia** Location: Jakarta, Indonesia Compensation: **Competitive Market Salary with Stock Options** ### 🚀 Who we are and what we’re building * Peakflo is a 2021 founded, Singapore headquartered B2B Fintech SaaS startup * Finance operations at any high-growth SMB or startup is plagued with resource-intensive customer collections and vendor payment processes. Teams spend hundreds of hours in manual processes and thousands of dollars on transaction fees each month * Peakflo has 2 key solutions: one is an Accounts Receivables Automation SaaS and the other is an Accounts Payable Automation SaaS, both targeted at startups and SMEs * Peakflo with its simple API and one-click accounting software integrations, allows businesses to streamline their customer collections and vendor payments. More than 50 companies, ranging from early-stage startups to unicorns in SE Asia, use Peakflo each week to: ✅Save 100 hours/month on finance ops ⏳ ✅Get paid faster on customer invoices by 10-20 days 📈 ✅Streamline vendor payments and save 50-90% on fees 💰 * Peakflo is now setting up a customer success team based out of Jakarta, to cater to startups and SMEs in Indonesia * Most importantly, we have begun building an environment that encourages intellectual curiosity, problem-solving, and ownership. An environment that provides the support and mentorship needed to succeed, learn, and grow ❤️ ### **💪 What you’ll do** * Interact with newly signed up customers and activate them by taking them through the onboarding steps * Understand finance team needs and provide tailored data-driven consultation * Help customers who face any problems during their activation journey * Be responsible for customer experience metrics along the entire customer journey * Monitor issues / complaints and troubleshoot by working with Product team ### 🤩 Bonus Points * Proficient at SQL ### 🤝🏼 Who you are * **You are customer-driven**: Understand deeply what our customer needs. * **You make it happen**: You learn fast. Execute with speed and embody a relentless work ethic. * **You collaborate**: You embrace diverse perspectives with curiosity and respect. * **You** **foster meritocracy**: You nurture a nonhierarchical and caring meritocracy. ### Benefits 📈 Stock options - As repeat founders, we truly believe in building something valuable as a team with a strong sense of shared ownership 🏥 Medical insurance - We provide comprehensive group medical insurance so that you're always covered 🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy