Support Engineers at Supabase

Posted on: 05/10/2022

Location: (REMOTE)

full time

Original Source

Tags: svelte node coverage github vue postgresql react javascript

![Join Supabase]( Supabase is an Open Source and fully remote company building developer tools for databases. We aim to provide world class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product and development teams. ### Responsibilities * Providing initial and timely responses to all support cases. * Triaging support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. * Monitoring Github Issues & Discussions, twitter, email, and other feedback channels. * Identifying where internal tooling might be developed or obtained to improve support efficiency. * Reproducing issues, creating test cases, and improving test coverage, if you have experience with testing. ### Requirements * 2+ years of experience in a support engineering role. * Excellent written English communication skills. * Experience working with GitHub Issues and Discussions. * Familiar with popular JavaScript frameworks (React, Vue, Svelte), Node.js, and PostgreSQL. * Familiar with Freshdesk/Intercom or similar technologies. ### Timezones * We're currently looking for US timezone coverage. ### Four day work week This role is optionally a four-day workweek if you are interested in working from Friday to Monday. We can also discuss a shorter (pro-rated) week. In particular we would like to hire people who would be willing to work on weekends (or at least one of the days Saturday or Sunday). About Supabase -------------- Supabase is an open source Firebase alternative. We're backed by Y Combinator, Mozilla, Coatue, and a bunch of [amazing developers]( Supabase is a platform which makes it incredibly easy to build *and* scale your projects. About the team -------------- * We're a startup. It's unstructured. * Collectively founded more than a dozen venture-backed companies. * More than 10 different nationalities. * We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx". * We "dogfood" everything. If you use it in your project, we use it in Supabase. Process ------- * We hire in batches, but accept applications on a rolling basis, so now is always a good time to apply :) * The entire process is fully remote and all communication will happen over email or via video chat. * Once you've submitted your application, the team will review your submission, and may reach out for a short screening interview over video call. * If you pass the screen you will be invited to up to four follow up interviews. The calls: + usually take between 20-45 minutes each depending on the interviewer + are all 1:1 + will be with both founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function. * Once the interviews are over, the team will meet to discuss several roles and candidates and may: + ask one or two follow-up questions over email or a quick call + go directly to making an offer