Customer Support / SaaS data product / UK Only / GBP 40K-50K at InsyclePosted on: 04/21/2022
**DESCRIPTION** As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals. * $40,000 to $50,000 GBP * 0.05% – 0.1% Equity * Medical, dental, and vision insurance. * Pension * PTO, Sick and unplanned time off, holidays * Work remotely in the UK * Full-time employee (not Contractor/Consultant) **COMPANY OVERVIEW** At Insycle, our mission is to make it easy to manage and work with data. Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: <https://www.insycle.com/> We’re headquartered in New York City. **REQUIREMENTS** * 2+ years of experience at a software product company in a similar role. * Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel. * Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video. * Ability to learn quickly and become an expert in the product. * Comfortable speaking and presenting using video. **WHAT YOU’LL DO** * Answer users' questions using chat and email. * Train users using Loom video recordings, Zoom video meetings, live webinars. * Write help articles and user documentation. * Improve onboarding and learning experience. **QUALITIES WE'RE LOOKING FOR** * Analytical skills, detail-oriented, able to help customers solve problems. * Work independently, a fast learner in an unstructured environment. * Organized, goal-oriented. * Excited to join as an early employee. * Helpful, energetic, ambitious, positive.