IT Support - Cloud Platform Solutions (m/f/d) at anyninesPosted on: 01/04/2022
Location: Germany (REMOTE)
In a nutshell: You solve technical challenges, communicate with our customers and our development team to support both. **YOUR CORE TASKS** * First contact point for our customers with questions and problems concerning our products * Receipt of support requests (in English) including their analysis * Forwarding of requests to the team and systematic follow-up of requests in close cooperation with the team * Freedom to change, optimize and adjust the support process by identifying weak points and problems * Maintaining and documenting the internal and external knowledge base by analyzing incoming requests **WHAT YOU CAN CONTRIBUTE** * At least 2 years of professional experience in IT Support * Strong communication skills and a distinctive solution- and customer-oriented way of working * High motivation, interest and commitment, especially with regard to own growth and thus strengthening the team * Strong strategic and analytical thinking paired with the ability for a good prioritization and self-organization of your own tasks * Practical experience in the application of agile methods such as Scrum and Kanban as well as the confident use of Atlassian suite’s tools would be beneficial * Good written and oral communication skills in English. **WORKING AT ANYNINES** **Flexibility** You can choose your individual workplace and organize your flexible work time. Including working remotely from home. **Further Training** Comprehensive and individual training. You can choose further training offers, for example via certifications, conferences, meetups, and much more. **International team and English as company language** Take English or German classes during working time. Exchange cultural habits [and delicious food and dishes ;-)] with your team members since they have various cultural backgrounds. **Community Work** You are invited to actively participate in workshops, conferences and meetups such as KubeCon or CNCF Meetups to present and discuss your innovative design and implementation approaches with the community and represent the company. Use the possibility to produce content such as technical articles, videos or talk proposals featuring your own research, design and development to let the community know about the product(s) you’re working on. **Family and Professional Life** Profit from our family friendly and family-like atmosphere. We also give the opportunity to work part-time, let us know if that’s what you wish during the recruiting process. Since dogs are an integral part of our family they are also welcome in our offices. In addition, in our office rooms we offer physical training possibilities and relaxing areas to free your mind.