VP Operations at bipi

Posted on: 05/03/2022

Location: (ON-SITE)

full time

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bipi is a free, easy-to-use POS app for cornerstores ("warung") in Indonesia. We help merchants track sales, and run in-store campaigns to promote FMCG products. We are growing fast and are looking to hire a strong leader that can execute and scale up our team and operations. How can you contribute? * Develop and oversee end-to-end operational processes of merchant acquisition and engagement * Implement data-driven approaches in solving key operational challenges * Hire and lead internal support teams (e.g., verification, fraud detection, customer service) * Apply continuous process improvement frameworks to drive efficiency in day-to-day operations * Develop and implement issue and bug escalation processes to support product development cycles * Contribute towards strategic direction of the company What are we looking for? * Based in Indonesia * Strong leader and manager of teams, with clear and effective communication * Experience in developing and implementing operational processes for consumer / mass market digital tools * Excellent organisational skills, structured problem solving, strong understanding of data to drive decision making * Perform in high paced dynamic environments, such as technology start-ups or top-tier management consulting firms * Passionate about digitisation of warungs