Product Manager / Senior Product Manager - Observability at OpsRamp

Posted on: 09/22/2021

Location: (REMOTE)

Original Source

Tags: ux

Headquartered in Silicon Valley, with offices located worldwide, OpsRamp is a modern SaaS platform company that’s just entered its next stage of growth with new investment from Morgan Stanley, HPE, and Sapphire Ventures. We’re disrupting the $28 billion-dollar market of IT operations management, fundamentally changing how IT teams support the business through infrastructure management. As one of [Forbes’ Top Cloud Computing Companies to Work For](https://www.forbes.com/sites/louiscolumbus/2019/03/03/the-best-cloud-computing-companies-and-ceos-to-work-for-in-2019-based-on-glassdoor/), our mission is to simplify and transform IT operations. OpsRamp is an IT operations management (ITOM) platform that allows enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. It’s truly the dawn of a new era for a major market, and we’re in the center of it. Are you ready to join the future of IT operations? We are looking for a Product Manager / Senior Product Manager. You will be working in an extremely fast-paced, highly collaborative start-up environment Responsibilities: * As part of the Observability product management team, you will be responsible for key areas of the offering. * Perform problem discovery with target personas, market research, and competitor analysis to define key use cases to solve. * Work closely with engineering managers, architects, designers, program management, and product marketing to define, plan, and launch new product offerings. * Collaborate X functionally with key stakeholders to evangelize new product offerings and understand pain points. * Understand, and augment product offerings based on quantitative and qualitative data to ensure a seamless UI/UX experience for key user flows. Requirements: * You have experience as a product manager at a monitoring company with a background in SaaS and understand how the broader product team comes together to drive business outcomes. * You are familiar with Digital Experience Monitoring and understand the core value propositions it drives for customers. * You are well versed in AIOps and understand the key problems it can solve for organizations. * You are naturally curious and enjoy working with users and customers. * You are Data-driven and have no problem getting into the details. You balance data with experience and intuition to craft and present insights. Your knowledge of the monitoring industry comes from not just reading about it, but using various tools and putting yourself in the shoes of the end-user. * Must be a proactive team player who enjoys working with peers and other key stakeholders to design and execute against the evolving business needs. * Must have at least 3 years of experience in product management. * Experience with product-led growth, free trial, and various go-to-market models is a plus.