Remote Customer Support Specialist at CE Broker

Posted on: 04/20/2021

Location: (REMOTE)

Original Source

Tags: moment

CE Broker is a growing tech company based in Jacksonville, FL. This is a **remote**, temporary (6-month) full-time **Customer Support Specialist** position, available to start immediately. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting professionals in the healthcare field to successfully become licensed! This is a fully remote position and employees can work from anywhere in the United States. Shifts will be from 11am-8pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position is $16 per hour. Check out your future coworkers at [CE Broker's Instagram page](! **Why CE Broker:** * Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine. * Work from home, but still be part of the team: Actually enjoy your coworkers and do work that matters! * Wellness benefits: Monthly fitness allowance and discounts on organic produce delivery. * Balanced Lifestyle - Paid holidays, monthly PTO accrual and paid time off for volunteering! * Medical, dental, and vision benefits – “An apple a day…” doesn’t always work. * Retirement plan with company matching – Live in the moment…but plan for the future too. **We're looking for someone who...** * Bachelor’s degree, preferred * Writes in a clear and concise manner * Enjoys teaching others and explaining technical concepts * Has patience to listen and grasp what customers are trying to accomplish * Is a continuous learner * Pays high attention to detail * Knows how to communicate and help * Previous contact center experience * Has a reliable broadband internet connection (minimum 3 mb upload, 18 mb download required) with ethernet connection capability. * Has a cool talent like break dancing or opera singing because that would be fun to see. **Responsibilities include:** * Answer customer live chats, emails, and phone calls * Provide delightful customer service through casual, unscripted conversations * Provide customer feedback and data to internal teams across the company * Maintain detailed product knowledge to engage in consumer education and support sales efforts * Write internal documentation and tutorials **How to apply:** **With your application, please submit a cover letter explaining:** 1. Why you want to work as a Customer Support Specialist. 2. Why you want to work at CE Broker and not somewhere else. 3. A description of a great customer service/support experience you had recently, and what made it great. ***Any resumes without a cover letter will be removed from consideration.*** If you think you've got all the right stuff for this position, please submit the cover letter and resume at our careers page: We look forward to hearing from you!