Marketing Engagement Specialist at Inspectify

Posted on: 06/10/2022

Location: (REMOTE)

full time

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At Inspectify, we are a YCombinator (S20) backed start-up building the leading marketplace for home inspections. Our software streamlines the inspection experience and creates the single most comprehensive data set of every single home. We operate in both the United States and Canada and partner with some of the most prominent and fastest growing real estate brokerages in the world. Inspectify is looking for a Marketing Engagement Specialist to join a growing marketing team. You’ll be responsible for managing and qualifying incoming leads at the top of the funnel, guiding them to the appropriate channels. You will collaborate with the customer service and business development teams to ensure customers' positive experiences and outcomes. **You Will:** * Act as a primary point of contact for customer issues, questions, concerns, and escalations * Provide friendly, efficient, and accurate solutions for customers through phone, live chat, e-mail, social media, and in-person events * Communicate quickly and effectively to internal and external stakeholders * Triage and call out urgent issues to drive them to resolution * Document and update customer records based on interactions * Evaluate where improvements can be made in content and communications strategies * Represent the brand and ensure delivery on commitments to customers **You Have:** * Impeccable written and verbal communication skills * A customer-first mentality that surprises and delights customers with outstanding service * The ability to develop a deep understanding of the user experience and the ability to resolve customer requests in thoughtful and creative ways * An eagerness to learn and grow as a highly motivated self-starter **We Are:** Professional. Knowledgeable. Empowering. Efficient. Innovative. Understanding. **Our Values:** **We care about people** We work with different types of people everyday and we need to pay attention to them. Starting with the people, internally and externally, will help us gain and keep their trust as we build out our offerings. **Understand and connect the system** We understand that we’re placing ourselves as a third-party in an already complicated dynamic in real estate. Our current work and future vision will continuously affect the different elements in the transaction space. From all areas, know how one action or change can affect the ecosystem. **Empower to Own** We strive to set an environment where people can be leaders which means being able to own. Opening up opportunities for trials, experiments, and thought-provoking conversations will bring a sense of impact and value to each and every one of us. **Be consistent with a purpose** We need to have established opinions on different matters. These perspectives that we carry on shows that we should be consistent in our messaging, interaction, and relationship. But, always remember to be intentional and know why we hold onto these thoughts. **Expand your potential** We want to be in a culture that cultivates growth in our employees. Leaders not only lead but also think bigger organizationally. By crafting this type of atmosphere, we want to make sure our customers and partners are getting the best experience. **Be conscious by giving back** We adopt a mentality of creating a cycle of giving back to the community and/or society. The space we’re in is very tight-knit and Inspectify needs to be at the forefront of being an example in the industry. Being thoughtful of our community reflects that we are conscious of our position in the business. **Current benefits - With more to come!** Medical, dental, vision - Paid for 100% Life Insurance - 50K Long term & Short term disability Healthy maternity/paternity policies Unlimited/flexible PTO Annual professional development stipend Company provided lunch on Wednesday (in office) Team volunteer opportunities Travel to Seattle several times a year