Product Documentation Manager at ReadMe

Posted on: 04/20/2022

Location: (REMOTE)

full time

Crunchbase | Original Source

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**At ReadMe, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our San Francisco HQ.** We’re looking for a Product Documentation Manager who’s passionate about making technical topics simple and accessible and enabling “aha” moments for our users. At ReadMe, we help our customers deliver delightful developer experiences by abstracting away complexity and making their APIs easy to use. The first step in that process? Providing our customers with the resources they need to get started with ReadMe or quickly troubleshoot issues — that’s where you come in. As our first dedicated Product Documentation Manager, you’ll own our ReadMe documentation hub (meta!) and ensure our docs are comprehensive, up to date, and reflective of our friendly, accessible brand voice. As a member of our Customer Experience team, you’ll also help us deliver a consistent voice and tone across all our support touch points including macros, discussion forum responses, and more. You’ll also own the strategy and roadmap for our product education resources, ideally expanding beyond the written word to short-form videos, recorded training sessions, or other formats to meet our users where they are in their ReadMe learning journey. We're a small team of humans (and [one owl](https://owlbert.io/) 🦉) working together to shape the developer landscape through documentation—and we’re growing! **🦉 What we do** ReadMe helps companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Intercom, Airbnb, or Notion, you’ve used ReadMe! We love what we do because it’s so much more than just docs. We’re providing tools for teams to create and manage beautiful documentation with ease. You can read more about what it’s like to work at ReadMe on our [careers page](http://readme.com/careers), or our [Key Values page](https://www.keyvalues.com/readme). We've written on our blog in the past about [how we interview](https://blog.readme.io/how-we-designed-our-interview-process/), and feel free to browse our other [blog posts](https://blog.readme.com/) as well if it strikes your fancy! **✅ What you’ll do here** * Own ReadMe’s customer education resources across documentation, video, and other formats to help our users get the most out of our platform. * Manage our ReadMe documentation hub (built in ReadMe!) and cross-functional docs updates to ensure our docs serve as the source of truth for ReadMe product knowledge. * Collaborate with Marketing, Product, and the broader Customer Experience team to write documentation and create other educational resources supporting major product launch initiatives. * Connect the dots between our technical and customer-facing teams to provide visibility into smaller updates and improvements to the ReadMe platform. * Serve as the editorial voice for support touch points including macro responses, support forum replies, incident status updates, or other external-facing support messaging. * Align our internal handbook content with our external-facing documentation so that teams can support the product seamlessly. **💙 You’ll love this job if you are…** * User-focused and excited about enabling our customers to get the most out of ReadMe. * A writer at heart! Whether or not you have a formal technical writing background, you’re passionate about distilling complex concepts to make them more accessible to users. * Experienced supporting technical SaaS products or developer tools and engaging both business and engineering user audiences. Bonus points if you’ve also worked with video or other formats! * Detail-oriented, skilled at strategizing and executing projects to a high standard of quality. **🌱 How you’ll grow** **1️⃣ Within one month, you’ll...** * Get to know the rest of the Customer Experience team and your key cross-functional partners in Marketing, Sales, Product, and Engineering. * Learn the ins-and-outs of the ReadMe product and our customer base to set a strong foundation for future initiatives. * Assess our current ReadMe hub and other educational resources to identify potential gaps and create your initial roadmap. **3️⃣ Within three months, you’ll...** * Write your first set of documentation resources supporting a significant product launch for ReadMe. * Collaborate with our Sales and Experience teams to expand on our Enterprise support content to ensure we have the resources we need to make these implementations successful. * Write a style guide for ReadMe’s educational content to guide an audit and update of existing documentation. **6️⃣ Within six months, you’ll...** * Have a humming publishing cadence of documentation updates and product education content that helps customers understand, implement, and troubleshoot ReadMe. * Collaborate with Product Marketing and Customer Experience on educational resources supporting our major product launch initiatives. * Launch a lightweight process for managing documentation requests from cross-functional teams to help us scale our knowledge base as we grow. **🛣️ What’s the hiring process like?** 2. Please submit a writing sample with your application! We can’t wait to read it, along with your resume and (hopefully personality-filled) cover letter. Let us know what excites you about ReadMe, and help us get to know you better! 4. If we think we might be a good fit for you, we’ll set up a 30 minute phone chat with Chiara, Head of Customer Experience — she’ll tell you more about the role, and get a chance to hear about your experiences. 6. Next will be a second 30 minute phone interview with our Head of Marketing Sarah, where we’ll dive a bit more into your background. 8. Then we’ll invite you to an "onsite" interview conducted over Zoom: these usually take 3.5 to 5 hours including an hour break in between, including a working session or project. We are able to be flexible with the schedule and split it up over two days if that works best for you! We start with a 15-minute get-to-know-you with folks from around the team so you can meet the people you’ll be working with, and then have you talk with people one-on-one later on. 10. We’ll let you know how things went within a week. If it still seems like a good fit all around, we’ll extend you an offer! If not, we’ll update you to let you know so you aren’t left hanging. **✨ Our benefits include…** * Unlimited PTO with a three-week minimum. 🏝 * Fully covered medical, dental, and vision insurance for you, and 50% for your dependents. 🩺 * A One Medical membership. 🧑‍⚕️ * A wellness stipend for therapy of up to $350 per month. 😌 * A gym or fitness stipend of up to $150 per month. 🏋️ * One-to-one donation matching of up to $1,000 per year. 💸 * Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣 * Work from home office stipend of $500. 🖥 * For fully remote employees, a stipend of $300 per month is available for a co-working space. 🧑‍💻 * Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️ * Take a look at our [handbook](https://readme.com/handbook) for more information on our benefits! 📘 Not sure if you’d be the right fit? Apply anyway! We’d love to see your application.