Customer Success Manager at Ahoy

Posted on: 06/10/2021

Location: (REMOTE)

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**We would love you to:** ========================= * **Always be there for the clients**: make sure that they have everything they need to maximize the value of AhoyConnect. * **Be their voice:** share customer thoughts and insights with the rest of our team to optimize the Ahoy user experience. * **Drive overall account health:** from onboarding, product adoption, usage velocity, up to account renewals and growth and beyond. * **Stay open to new challenges:** we are early and we move fast – occasional help in areas like pre-sales support, preparing customer case studies, or growing our own community might come in handy. **You’re a perfect candidate if you have:** =========================================== * **Passion for helping people** fueled by strong interpersonal and communication skills. * **Do-er mentality** with a high degree of ownership and hunger to always learn and improve. * **Fluent spoken and written English** (additional language proficiency is a plus). * **3+ years of CS experience** in a fast-paced environment, ideally in B2B SaaS. * **Experience in managing a remote team.** * **Nice to have:** watched the 'Silicon Valley' TV show at least twice 😎 **Why choose Ahoy?** ==================== * We just closed our Seed round with the leading VCs from the region, launched the product, and onboarded first clients. This is just the first, tiny step - we aim to build a successful global business that will shape the future of community-led growth. **We want you to have an impact and be a part of this journey.** * You will have a chance to work with some of the world’s most recognizable tech brands and further develop your customer-facing skills. We can also offer a great network of advisors that will help you grow. * We've been remote before it was cool, and will stay remote-first forever. * We run retreats (both before and after covid) – e.g., we've spent more than a month in Southeast Asia with the whole team. * Flexible working hours and environment, believing in asynchronous, yet collaborative work, and having almost no meetings :) **Other perks:** ================ * πŸ’° Attractive salary with ESOP (stock options) * πŸ’» MacBook Pro (or your preferred laptop) + accessories * 🏑 Home-office stipends for remote work equipment * πŸ“š Budget for online courses, books, conferences, language lessons * πŸŒ… Unlimited vacation and sick days * πŸ„πŸΌ Team retreats with Surf Office