Customer Support Specialist at Bannerbear

Posted on: 08/26/2021

Location: (REMOTE)

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We are looking for a Customer Support Specialist to help answer customer inquiries and build out our knowledge base. **Who Is Bannerbear? 🏞** We are an image / video API used by over 300 customers globally📈 We are a bootstrapped, profitable company started in Jan 2020🌏 We are a 100% remote company👋 We are small - right now it's just 1 founder and 1 P/T content marketer **Why Work Here?** * We are a young, nimble, ambitious company who only answers to our customers * No red tape or bureaucracy * Competitive salary * We are small - your work and your opinions will have a direct impact **This Role Is For You If…** * You go out of your way to support customers; no problem is too hard to solve * You would describe yourself as calm, empathetic and able to laugh things off easily * You like to work with autonomy and can stay productive by yourself * You have excellent written English skills * You understand what an API is and what SaaS means * You understand tools like Zapier and how they can be used to automate tasks **Your qualifications:** * Self motivated and proactive * Remote work experience is preferred * Prior experience in a customer-facing role (Support, Success or Sales) **Your responsibilities will include:** * Answering support emails to help customers and potential customers * Managing / updating content in the Knowledge Base * Submitting bug reports to the bug tracker **30 Day Targets:** * Learn how to use Bannerbear and the different parts of the app (Editor / API) * Learn who our target markets are * Start to actively work on the day to day support request queue **100 Day Targets:** Build out the Knowledge Base into a resource we can use for Frequently Asked Questions **Why Bannerbear?** * Work remotely from anywhere * Competitive salary * Become one of the first employees of a small, nimble, global team * We are growing and there's lots to do, lots to have an impact on! **Apply for the job** If you're thinking: "I want this job!"... To ensure that you've read the entire job description, when applying please use the subject line "*BEARCUB in <timezone> applying for customer support role*" - using your timezone. I'm looking forward to meeting you!