Customer Success Manager (Growth Advisor) at Solid Commerce

Posted on: 04/06/2021

Location: (REMOTE)

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Please apply by sending an email about yourself and resume to: customersuccess@solidcommerce.com **Our Services & Support Culture:** * We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm * Every member of our Services & Support team is a key player, and every customer’s success is our goal * We believe in nurturing team members and encouraging them to grow their skills, talents, and careers * We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic. **What You'll Do:** * Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates * Onboard merchants to the platform and provide orientation to multi-channel marketplace selling * Provide guidance on best practices while selling on e-commerce marketplaces selling best practices * Understand client’s key goals and objectives, manage expectations and drive strategic goal alignment * Develop a deep understanding of all products and ensure that accounts are utilizing all the appropriate features * Keep up to date with market changes and product developments, communicate the impact on customer’s businesses and recommend action plans * Provide the customer with an understanding of the resources available to help them achieve their sales goals * Act as the customer advocate by assisting issue resolution and driving escalations as necessary * Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner * Capture client feedback and be the voice of the customer internally to impact processes and product development * Be an agent of change by sharing your knowledge, tools, and techniques with the team **Skills & Requirements:**· Technical Account Management Experience is key· Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling * Experience delivering and supporting a SaaS solution is strongly preferred * Ability to quickly learn new technologies and processes * Excellent client-facing and internal communication skills * Excellent written and verbal communication skills * A strong customer service orientation and the ability to form long-term customer relationships * Proficiency using Excel and MS Office applications * Solid organizational skills including attention to detail and the ability to manage multiple concurrent projects * Self-starting attitude and passion for succeeding, while also being a team player and role model to other team members * 1-2 years of relevant work experience **Nice to Have:**· Associates Degree (A.A.) / Bachelor’s Degree (B.A.) * Ability to manage and shift priorities quickly and effectively when needed * Ability to work under pressure to deliver high-quality deliverables * Experience with CRM * Hunger for continued learning