Sales and Service Concierge at On Time Supplies

Posted on: 06/16/2022

Location: (REMOTE)

Original Source

Tags: moment

**Do you love to be creative, solution oriented and help our customers meet their business needs? If you answered yes, this might be a perfect opportunity for you!** ** brings back the lost art of customer service. We love and appreciate great customer service and we love the opportunity to wake up every day to serve others.** **The concierge position will allow you to work from home full-time. From time to time you will be asked to meet with the team for training.** Starting wage is $15.00 an hour with opportunities to grow and develop while working remotely! We are not looking for order-takers or script-readers – we’re searching for those who can engage with our customers via phone, email, or chat, the ability to think critically on-their-feet in the moment, and a passion for genuinely helping others. **What You’ll Do** * Engage with customers through live chat, phone calls, and e-mail to look for opportunities to help our customers. * Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. * Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike. * Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. **What You’ll Need** * Prior experience in a customer facing role, whether that be customer service or retail. * Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** * You must provide your own computer for work use. * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. * Work area acceptable for webcam use. * Have a reliable wired, high-speed internet and broadband connection. ** is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.**