Customer Support Lead (remote!) at Canny

Posted on: 11/12/2021

Location: (REMOTE)

Crunchbase | Glassdoor: 5.0 / 5 | Original Source

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**Role**We're hiring a customer support lead to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you'll play a key role in our success 🚀 **Responsibilities** * Be the main point of contact for customer support via live chat (US business hours) * Become intimately familiar with Canny's product in order to field technical/product-related questions * Create and maintain articles in our help center * Create and update support-related videos to be used in live chat, onboarding, and help center * Work with customer success to identify opportunities to drive conversion, engagement, upsells, and retention **Qualifications** * You have 3+ years experience crushing it in a customer-facing role at a technology company (ideally SaaS) * You have outstanding written and spoken English skills * Empathy is second nature for you; you enjoy helping people solve their problems * You can digest and effectively communicate technical concepts across audiences of varying technical ability * You're a team player with high level of integrity; you're productive working remotely **Tools** * Intercom (live chat conversations) * Missive (email + team collaboration) * Slack (team communication) **Compensation** * Competitive base salary and equity package * Unlimited sick and vacation days (paid) * International team offsites ✈️ (paid) **Apply**If you think you'd be a great fit for this position, [shoot us an email](mailto:Jobs%3Cjobs@canny.io%3E?subject=Customer%20Support%20Lead). Please include your resume and tell us why you want to work at Canny. For brownie points, add your favorite GIF.