Manager, Customer Success at WorkRamp

Posted on: 05/06/2022

Location: (REMOTE)

full time

Original Source

Tags: salesforce coverage

WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees. **🙌 Why WorkRamp?** - Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures * #1 Top-Rated LMS by The Motley Fool - JMP Securities Hot 100 Startups: The best privately held software companies 2022 * #1 on Inc's 2021 Best Workplaces List for Startups * Fortune's Best Places to Work in the Bay Area 2021 * Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag 🚀 **What’s the opportunity?** Our Client Outcomes team is focused on building strong relationships with customers and delivering business outcomes for our clients. This role will be managing a team of talented Client Outcome Managers, with a strong focus on renewals and expansion. If you love working with people, building scalable programs, and are passionate about working in a startup environment, this is the ideal role for you. 🔧 **What will I be doing?** * Manage a team of talented Client Outcome Managers (CSMs) * Coach and train the team on renewals, accounts management, and upsells * Be an executive sponsor for our customers by establishing direct relationships with your team’s key customers * Build scalable programs and playbooks as the team continues to scale * Recruit top tier talent across the US * Become an expert in learning and training methodologies and best practices * Have the opportunity to experience a fast-paced startup environment 💡 **What skills do I need?** * 2-3 years of recent experience in managing Customer Success Teams * 3-5 years as an individual contributor in CS or Account Management * Experience in SaaS, preferably with mid-market and enterprise SaaS * Comfortable working with CxOs * Passion for the startup experience * Bachelor's Degree 🏆 **Perks** * Fully Remote - Work from anywhere in the US * Unlimited PTO * Equity with annual refreshes * Full healthcare coverage * Stipend for remote work setup * Annual stipend for professional development * 401K * Half Day Fridays every other week * Quarterly Self Care Day & more **- This role can be based anywhere in the US** **- At this time, WorkRamp does not sponsor work visas**