Manager - Design Research Focus - Design Center at Advent Health Orlando

Posted on: 02/03/2021

Location: Orlando, FL (ON-SITE)

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### Job description Top Reasons to work at AdventHealth – Orlando Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando serves as the major tertiary facility for much of the Southeast, the Caribbean and South America AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year You Will Be Responsible For: Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. The Design Manager (DM) is responsible for leading a team of Designers to ensure effective, executive facilitation of innovation labs and solutions are identified. The DM will ensure the team is constantly learning and testing new techniques to increase the effectiveness of the Central Florida Division Innovation Lab. The DM will utilize a human-centered, design-based approach when coordinating all innovation labs at the Central Florida Division Innovation Lab. The DM will participate in and lead design thinking and innovation focused educational events to support a culture of innovation at AdventHealth. The DM will work closely with other members of the team to ensure the overall success of the innovation strategy at AdventHealth. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: Participate in the initial and ongoing development of guiding principles, internal philosophy on innovation and strategies for Central Florida Division Innovation Lab to ensure success. As requested by the Director of Strategic Design, participate in formal and informal presentations across the company (executives to front line staff) on design thinking, innovation and like topics. Provide management to the design of innovation labs and ensure effective and professional facilitation. Provide inspiring leadership to the Designer, cultivating a learning, creative and highly productive work environment. Provide data and/or reports on innovation labs to leadership as requested to research effectiveness of projects. Ensure solutions are co-created within parameters established by the Director of Strategic Design. Work closely with leadership to ensure an inspiring, open and productive environment for AdventHealth executives and teams that participate in labs/events/tours at the Central Florida Division Innovation Lab. Collaborate with consumer intel/mkt research, marketing, user experience and other internal teams as appropriate to ensure the voice of the customer directly or indirectly influences solutions. Collaborate with the strategic alliance and information technology teams to ensure they are incorporated into the co-creation process as appropriate. What you will need: KNOWLEDGE AND SKILLS REQUIRED: Skilled at leading innovation/design thinking teams Exceptional facilitation skills Creative, strategic approach to problem resolution; Adaptable to current research in innovation and creative tools Excellent verbal and written communication skills Ability to share and receive information and ideas from all levels of the organization in order to achieve desired results Ability to think quickly and adapt to changing situations; self-motivated and resourceful Analytical, creative, and strong interpersonal skills Skilled in designing highly effective innovation labs Knowledge of design thinking/human centered design Demonstrated ability to meet/exceed deadlines General business knowledge KNOWLEDGE AND SKILLS PREFERRED: Dynamic presenter and educator in design thinking and innovation Knowledge of healthcare administration Skilled researcher in design thinking and/or innovation EDUCATION AND EXPERIENCE REQUIRED: Bachelor’s degree in Business, Communications, Design Thinking, Human Centered Design, Innovation, Sociology, Psychology or like degree Experience facilitating design labs to co-create solutions to complex problems/possibilities 3+ years’ experience in immersive, human-centered design in a professional setting Experience leading design teams Experience working with executive leadership Portfolio demonstrating ability to manage design projects and lead design teams Design Project Portfolio demonstrating robust design thinking methodology including visual story-boarding expertise, robust design research methodology and development of high-fidelity prototypes. EDUCATION AND EXPERIENCE PREFERRED: Experience in consumer product or service design Experience in a leadership role in user experience Master’s in Design Thinking, Human Centered Design, Innovation, or like degree 5+ years of experience in a design and/or innovation lab Experience in healthcare Experience planning and executing a design and/or innovation center from the ground up Received education/training from IDEO and/or the Stanford’s D school Invited presenter on innovation and/or design thinking at local or regional society/industry meetings Experience in improvisation To apply: This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.