Solutions Architect - Fully Remote at Chameleon

Posted on: 07/03/2021

Location: (REMOTE)

Crunchbase | Original Source

Tags: ux

We started [Chameleon]( after being frustrated at poor user onboarding, and feeling required to speak with sales before we could start using new products. We were early in this "product-led" or "product-first" movement, but now it is a big strategic theme for many companies. And we help make it happen: our mission is to help other software teams better enable "self-serve" experiences for their users. This means enabling our customers to offer personalized, contextual, dynamic in-product user experiences which help their users succeed. However, that doesn't mean we can succeed being reliant on only technology β€” people assisting in intelligent and creative ways really super-charge adoption and usage of software products. So, as our customer base grows (close to 500 customers) we are seeking a **Solutions Architect to be a technical product expert and consultant**, to provide best practices, uncover issues, and generate solutions to help customers create what they want and drive measurable success. This role is foundational to the success of Chameleon; in creating fans, increasing product usage, building organic growth, and developing long-term relationships with customers. **What you will do specifically** * Drive new customer onboarding, which includes: leading kick-off calls (sharing best practices), joining implementation check-ins, and co-building sessions etc. * Run regular customer expert sessions with our top customers to jointly identify how they can better leverage Chameleon to drive value, and collecting their feedback for the product * Contribute to a customer-centric culture by championing customer needs and influencing product priorities within our team * Engage customers experiencing difficulty in a friendly and comforting manner * Investigate issues (often includes logging into our customers’ software and being able to recreate the issue consistently) and uncover the underlying technical problems * Help develop training materials (e.g. help guides, video clips etc.) for our customers * Increase usage of Chameleon and expansion of revenue from existing customers **Skills and experience that will aid success in this role** * 2+ years working in Technical Account Management, Solutions Engineering, Sales Engineering or Technical Customer Success ***or*** in product management (ideally working on growth initiatives) * 1+ years working at a SaaS startup (<50 employees) * Deep understanding of HTML, CSS, JS; web technologies (e.g. iframes, shadow DOMs, SPAs, etc.); APIs; and browser console debugging tools * Eye for design and opinions on how software UX can be improved * Empathy with customers' goals, frustrations, and circumstances; desire to help others **Other requirements** * You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection * You are in an **Americas timezone** (i.e. based in πŸ‡¨πŸ‡¦ πŸ‡²πŸ‡½ πŸ‡§πŸ‡· πŸ‡¨πŸ‡± πŸ‡ΊπŸ‡Έ etc.) * This is your full-time job (no other part-time roles) * Fluency (written and verbal) in English *Chameleons are all different and uniquely beautiful. They change and aren't required to associate or identify with any specific labels. We welcome the chance to get to know* ***you*** *and are committed to building a diverse and inclusive team that consists of a variety of backgrounds, cultures, languages, experiences, preferences, and characteristics. That's what helps us all grow and evolve.*πŸ€— Learn more about our team, culture, and vision in [our company page](/e38d308f67f641e8aaa0e4f687a3abb9).