Senior Customer Success Manager - US at Waterplan

Posted on: 05/10/2022

Location: (REMOTE)

full time

Crunchbase | Original Source

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Do you want to contribute towards solving one of the most important issues of our generation? Join us accelerating the transition to a water secure world. [Waterplan](http://waterplan.com/) is a fast-growing startup in the Climate Tech Space that develops a B2B Enterprise SaaS platform for companies to measure, respond, report and monitor increasingly changing water risk. Due to continued growth, we are looking for a **Senior Customer Success** for the **US Market** to join the Sales team at Waterplan. You will be working in a fully remote distributed team across multiple disciplines at a science-oriented company and you will do this hand in hand with Nicolás Wertheimer, CoFounder, and CSO at Waterplan. We are a dedicated and talented team and have ambitious growth targets planned for the next few years. If you are interested in the Climate Tech sector, you have an entrepreneurial spirit and a lot of drive, we want to get to know you! **About your core focus** Customer Success is vital to our long-term strategy. Success to us means that our customers are receiving massive value from our product and continue to renew on a recurring basis. This role includes responsibilities for Customer Success activities (on-boarding, integration to client data, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, expansion, etc.). * Be responsible for product adoption, retention, expansion, and customer advocacy * Drive retention and growth among our customers by understanding their business needs and helping them succeed * Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes * Represent and effectively communicate the voice of the customer inside of Waterplan * Coordinate cross-functionally to ensure delivery for the customer * Simultaneously manage multiple customers who are at different points on the account lifecycle * Actively seek out knowledge on market conditions, industry challenges, product enhancements, and positioning techniques and share knowledge with the rest of the team **Skills and Qualifications** * Proficient in English * 5+ years of strong performance in Customer Success Management * Experience in Enterprise - B2B SaaS product companies * Experience working with and organizing cross-functional teams * Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption * A good listener: able to hear and understand the customer need and the different perspectives of relevant stakeholders * Quickly build trusting relationships with customers at all levels of the organization Ability to multitask and work in a fast-paced, collaborative team environment with a goal oriented approach **At Waterplan you’ll enjoy** * **Our Team.** We are convinced our team is our most valuable asset. At Waterplan you will have the chance to work at the **forefront of our industry** and you will be working with **world leading experts in water.** * **Our Spirit.** We are building something big, you will be part of an ambitious and impactful project as we are trying to achieve one of the **mayor world's sustainable development goals** * **Our culture.** We are a fully remote company with unlimited PTO * **Our values:** Think Long-Term, Iterative Excellence, Thoughtful Discussion, Make Others Successful